Director, GTM Strategy & Ops – Americas

Warmada; Atlanta (GA); Hybrid; USD 147,000 - 222,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty, Inc. is seeking an experienced Director of Sales & Customer Success Operations for the Americas. You will lead a cross-functional team, align GTM strategy with regional execution, and own operating cadences, forecasting, and performance dashboards.

You will partner with Finance, People, and IT to optimize processes, enable growth across Commercial, Mid-Market, and Enterprise segments, and drive data-driven decisions for leadership.

Qualifications

• 10+ years in management consulting, sales, customer success, or business operations in enterprise software or large-scale tech.

Responsibilities

• Lead Sales Operations for Americas and partner with Sales leadership to drive productivity and forecasts.
• Own Customer Success operations metrics, renewal forecasting, and CS workflows.
• Translate plans into narratives for senior leadership and drive process improvements with IT/Applications teams.

Skills

GTM strategy

Sales Ops

CS Ops

Executive communication

Education

Bachelor's degree in Business/Finance/Economics

MBA or equivalent

Tools

Salesforce

Tableau

Anaplan

Gong

Snowflake

Job description

PagerDuty, Inc. is seeking an experienced Director of Sales & Customer Success Operations for the Americas. You will lead a cross-functional team, align GTM strategy with regional execution, and own operating cadences, forecasting, and performance dashboards.

You will partner with Finance, People, and IT to optimize processes, enable growth across Commercial, Mid-Market, and Enterprise segments, and drive data-driven decisions for leadership.