Americas Sales & CS Ops Director: Strategy & Growth

PagerDuty; San Francisco (CA); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Flexible workplace/WFH

Wellness days

Job summary

PagerDuty seeks a Director, Sales & Customer Success Operations - Americas to lead sales planning and operating cadence for the Americas region. You will partner with Sales and CS leadership to drive productivity, design capacity plans, and align incentives with finance and people teams.

You’ll oversee a team of operations professionals, coordinate with IT and applications, and deliver data-driven insights across ARR, churn, and expansion for Commercial, Mid-Market, and Enterprise segments.

Qualifications

• 10+ years in management consulting, sales, CS, or business operations in enterprise software or SaaS.
• Experience leading GTM strategy and cross-functional initiatives at scale.
• Proven ability to translate business needs into IT/Applications requirements.
• Strong mastery of metrics, forecasting, and governance with executives.

Responsibilities

• Lead sales planning and the Americas go-to-market engine across segments.
• Run the sales operating cadence: forecast calls, pipeline reviews, QBRs, executive readouts.
• Partner with IT and Applications to evolve processes without owning the systems roadmap.
• Coach and develop a high-performing team of sales and CS operations and strategy professionals.
• Own renewal/retention forecasting and CS metrics, plus escalation/risk playbooks.

Skills

GTM strategy

Sales operations

Customer success operations

Forecasting

People management

Analytics

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Tableau

Anaplan

Gong

Snowflake

Job description

PagerDuty seeks a Director, Sales & Customer Success Operations - Americas to lead sales planning and operating cadence for the Americas region. You will partner with Sales and CS leadership to drive productivity, design capacity plans, and align incentives with finance and people teams.

You’ll oversee a team of operations professionals, coordinate with IT and applications, and deliver data-driven insights across ARR, churn, and expansion for Commercial, Mid-Market, and Enterprise segments.