Americas Sales & CS Operations Director

PagerDuty, Inc.; Atlanta (GA); Hybrid; USD 147,000 - 222,000; Full time

Benefits offered by this job

Company equity

ESPP

Retirement plan

Paid vacation

Holidays & sick leave

Wellness days

Parental leave

Volunteer time off

Mental wellness programs

Job summary

PagerDuty, Inc. seeks a Director, Sales & Customer Success Operations – Americas to partner with Sales and CS leadership, shaping go-to-market plans across Commercial, Mid-Market, and Enterprise. You’ll lead a team, drive forecast discipline, and translate strategy into scalable processes.

Based in Atlanta with a hybrid schedule, you will collaborate with IT and Finance, optimize territories and quotas, and coach leaders to improve seller productivity and customer outcomes.

Qualifications

• 10+ years in management consulting, sales, customer success, or business operations, GTM strategy, or business planning in enterprise software or large-scale tech
• 3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams
• Track record leading sales planning and running the sales operating cadence with senior Sales leaders
• Track record driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders
• Bachelor's degree in Business, Finance, Economics, or a related quantitative field

Responsibilities

• Partner with Sales leadership to execute on key imperatives
• Drive seller productivity and remove friction from the sales motion
• Lead the Americas sales operating cadence: forecast calls, pipeline inspection, deal reviews, QBRs, and executive readouts
• Improve forecast accuracy and pipeline health
• Own renewal and retention forecasting and CS book-of-business design
• Manage CS metrics and lifecycle processes across Sales-to-CS handoffs and renewals
• Lead, coach, and develop a high-performing team of sales and CS operations professionals

Skills

GTM strategy

Sales operations

Customer success

Executive communication

Data analytics

Leadership

Problem solving

AI tools awareness

Education

Bachelor's degree in Business/Finance/Economics

MBA

Tools

CRM software

Job description

PagerDuty, Inc. seeks a Director, Sales & Customer Success Operations – Americas to partner with Sales and CS leadership, shaping go-to-market plans across Commercial, Mid-Market, and Enterprise. You’ll lead a team, drive forecast discipline, and translate strategy into scalable processes.

Based in Atlanta with a hybrid schedule, you will collaborate with IT and Finance, optimize territories and quotas, and coach leaders to improve seller productivity and customer outcomes.