Director, Sales & CS Ops - Americas
PagerDuty, Inc.
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Job summary
PagerDuty, Inc. seeks a Director of Sales & Customer Success Operations for the Americas to design and lead go-to-market operations across Commercial, Mid-Market, and Enterprise segments.
You will translate strategy into scalable processes, run the Americas operating cadence, and partner with IT and Finance to optimize systems and data. You will lead a team of operations professionals, drive forecast accuracy, renewal and retention planning, and collaborate with senior sales and CS leaders to
Qualifications
- 10+ years in management consulting, sales, customer success, or business operations in enterprise software or large-scale tech.
- SaaS/Consumption metrics understanding with ARR, churn, renewal insights.
- 3+ years of direct people management leading ops/analytics teams.
- Experience leading sales planning and operating cadence with senior sales leaders.
- Forecasting, pipeline analytics, and performance governance with executives.
- Translating business needs into IT/application requirements.
Responsibilities
- Partner with Sales leadership to execute on key imperatives.
- Drive seller productivity and remove friction from the sales motion.
- Run the operating cadence: forecast calls, pipeline reviews, QBRs, exec readouts.
- Improve forecast accuracy and pipeline health.
- Own renewal/retention forecasting and CS book-of-business design.
- Lead a high-performing team of sales and CS operations professionals.
Skills
Education
Tools
Job description
PagerDuty, Inc. seeks a Director of Sales & Customer Success Operations for the Americas to design and lead go-to-market operations across Commercial, Mid-Market, and Enterprise segments.
You will translate strategy into scalable processes, run the Americas operating cadence, and partner with IT and Finance to optimize systems and data. You will lead a team of operations professionals, drive forecast accuracy, renewal and retention planning, and collaborate with senior sales and CS leaders to
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