Director, GTM Strategy & Ops – Americas

PagerDuty; San Francisco (CA); Hybrid; USD 147,000 - 246,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

You will lead a team of sales and CS operations professionals, drive analytics, and translate strategy into executable plans, with a focus on growth, retention, and scalable workflows across the customer lifecycle.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related quantitative field.
• 10+ years in GTM strategy, operations, or related leadership roles in enterprise software or large-scale tech.
• Experience leading sales ops, CS ops, strategy, or analytics teams.
• Proven track record in forecasting, pipeline analytics, and governance with senior leaders.
• Strong communication skills and ability to translate plans for executives.

Responsibilities

• Lead Americas Sales and CS operating cadence, forecasting, and cadence with leadership.
• Drive productivity, quotas, territory planning, and capacity modeling.
• Own renewal/retention forecasting and CS book-of-business design.
• Develop and optimize lifecycle processes from sales handoff to renewal.
• Coach a high-performing team of ops, strategy, and analytics professionals.

Skills

GTM strategy

Sales operations

CS operations

Analytics

Leadership

Education

Bachelor’s degree in Business, Finance, Economics, or related quantitative field

Tools

Salesforce

Tableau

Anaplan

Gong

Snowflake

Job description

You will lead a team of sales and CS operations professionals, drive analytics, and translate strategy into executable plans, with a focus on growth, retention, and scalable workflows across the customer lifecycle.