Director of Sales & CS Operations, Americas

PagerDuty, Inc.; San Francisco (CA); Hybrid; USD 147,000 - 246,000; Full time

Benefits offered by this job

Company equity

Employee Stock Purchase Program (ESPP)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Wellness days

Paid parental leave

Volunteer time off

Job summary

PagerDuty, Inc. seeks a Director of Sales & Customer Success Operations – Americas to lead planning and translate strategy into a scalable Americas go-to-market engine across Commercial, Mid-Market, and Enterprise segments.

You will oversee a team of operations professionals, partnering with IT and Finance to optimize processes and incentives. You will drive forecast rigor, pipeline health, Territory design, and CS lifecycle processes while delivering insights to executives and leading

Qualifications

• 10+ years in management consulting, sales, customer success, or business operations, GTM strategy, or business planning in enterprise software or large-scale tech
• 3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams
• Track record leading sales planning and running the sales operating cadence with senior Sales leaders
• Experience driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders
• Coverage models, territory and book-of-business governance, quota setting, and capacity planning for a multi-segment Sales and CS org
• Strong command of metrics and business modeling
• Executive-level communication with VP- and C-level audiences

Responsibilities

• Partner with Sales leadership to execute on key imperatives
• Drive seller productivity and remove friction from the sales motion
• Run the operating cadence: forecast calls, pipeline inspection, deal reviews, QBRs, exec readouts
• Improve forecast accuracy and pipeline health
• Support the design of overage models, territories, segmentation, quotas, and capacity planning
• Support Sales compensation, headcount, and incentive design with Finance and People
• Translate complex plans into compelling narratives for leadership and executives
• Identify bottlenecks and streamline processes to improve decision speed, seller productivity, and CS efficiencies

Skills

GTM strategy

analytics

data-driven

Executive comms

operations

Education

Bachelor's degree in Business/Finance/Economics or related

MBA or equivalent

Job description

PagerDuty, Inc. seeks a Director of Sales & Customer Success Operations – Americas to lead planning and translate strategy into a scalable Americas go-to-market engine across Commercial, Mid-Market, and Enterprise segments.

You will oversee a team of operations professionals, partnering with IT and Finance to optimize processes and incentives. You will drive forecast rigor, pipeline health, Territory design, and CS lifecycle processes while delivering insights to executives and leading