Director, Government Customer Success & Growth

Checkr, Inc.; San Francisco (CA); On-site; USD 233,000 - 274,000; Full time

Benefits offered by this job

Learning and development allowance

Equity compensation

Medical, dental, vision coverage

Fertility/Adoption/Parental planning:

Flexible PTO

Monthly wellness stipend

Job summary

Checkr, Inc. is seeking a Director of Customer Success, Government, to own health, adoption and renewals across our government agency portfolio. You will lead a team of three CSMs and collaborate with Solutions Architects, Sales and Product to deliver value and growth.

This is a data‑driven, executive‑level role with a focus on security, compliance and reporting. You will build trusted relationships with agency leaders across program, operations and IT, drive renewals, and shape the operating

Qualifications

• Agency experience working with state governments or related vendors
• Familiarity with government eligibility, procurement, and security standards such as FedRAMP/StateRAMP
• At least 10 years in Customer Success, Account Management, or related roles with 6+ years leading teams
• Strong analytical skills using SQL, spreadsheets or BI tools
• Proven ability to build trusted relationships with senior agency leaders and partners
• Clear written and verbal communication for executives and technical teams
• Willingness to travel domestically up to 25% for onsites and reviews

Responsibilities

• Own portfolio health and renewals with clear adoption goals
• Drive adoption using data and performance reporting
• Lead executive relationships with agency leaders and IT teams
• Grow accounts through expansion into new programs and products
• Recruit and coach Customer Success Managers and set playbooks
• Represent the agency in cross‑functional prioritization with Product, Engineering, Solutions and Support
• Build and maintain the operating model with simple, weekly metrics

Skills

Agency experience

Government programs

Data-driven

Leadership

Stakeholder management

Communication

Travel

Tools

SQL

BI tools

Job description

Checkr, Inc. is seeking a Director of Customer Success, Government, to own health, adoption and renewals across our government agency portfolio. You will lead a team of three CSMs and collaborate with Solutions Architects, Sales and Product to deliver value and growth.

This is a data‑driven, executive‑level role with a focus on security, compliance and reporting. You will build trusted relationships with agency leaders across program, operations and IT, drive renewals, and shape the operating