Remote Strategic CSM: Growth & Adoption for Gov Accounts

Just Appraised Inc.; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Stock equity plan

Medical, dental, vision, life

401k retirement savings

Remote-friendly work

Flexible PTO

Parental Leave

Home office stipend

Zusammenfassung

Just Appraised Inc. is seeking a Customer Success Manager to own the end-to-end success of government-focused accounts, driving adoption, retention, and expansion with a strategic, collaborative team.

You will influence product direction, manage renewals, map stakeholders, and lead value-based trainings. Some travel (3-5 visits per quarter) and a remote-friendly environment are part of the role, with growth into larger accounts.

Qualifikationen

• 4+ years of experience in Customer Success (ideally within a fast-growing SaaS startup).
• Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities.
• Strong focus on achieving customer outcomes and building long-term partnerships.
• Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations.
• Ability to mitigate risk and de-escalate issues before they become critical.
• Capacity to learn and support multiple products.
• Proficiency in translating technical concepts into practical, customer-friendly language.
• Clear, strategic communication (strong written and verbal skills) is essential for our remote environment.
• Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests.
• Familiarity with Salesforce, Hubspot, Google Suite, Slack, Claude, Fathom, Hex.

Aufgaben

• Drive strategic growth and partnerships by serving as a trusted advisor and developing tailored account strategies.
• Own business outcomes by managing renewals and negotiating expansions to hit retention and growth targets.
• Enable adoption and value through targeted training and translating product updates into practical benefits.
• Manage success metrics by tracking churn reduction, expansion revenue, and CSAT.
• Map stakeholders and advocate for customers, coordinating with Product, Sales, and Support teams.
• Travel for customer visits and conferences (3–5 visits per quarter; 15–20% annually).

Kenntnisse

Customer Success

Account management

Renewals management

Cross-sell opportunities

Stakeholder mapping

Strategic communication

Multi-product support

Risk mitigation

Organizational skills

Remote work

Tools

Salesforce

Hubspot

Google Suite

Slack

Claude

Fathom

Hex

Jobbeschreibung

Just Appraised Inc. is seeking a Customer Success Manager to own the end-to-end success of government-focused accounts, driving adoption, retention, and expansion with a strategic, collaborative team.

You will influence product direction, manage renewals, map stakeholders, and lead value-based trainings. Some travel (3-5 visits per quarter) and a remote-friendly environment are part of the role, with growth into larger accounts.