Head of Customer Success — Public Sector (Remote)

Chainguard; Oregon; Hybrid; USD 99,000 - 165,000; Full time

Benefits offered by this job

Remote-first culture

Stock options

Health insurance for you and dependets

Flexible time off

Parental leave

Job summary

Chainguard, the trusted source for open source, seeks a Manager of Customer Success Management (CSM) for the US Public Sector. This leadership role partners with senior CS leaders to build a scalable, high-performing team focused on adoption, retention, and growth across government and regulated customers.

You will mentor CSMs, design engagement strategies, and collaborate with GTM, Product, and Engineering to stay ahead of regulatory requirements.

Qualifications

• Demonstrated leadership experience in customer success.
• Experience building out CSM functions and teams.
• Strong program and project management skills.

Responsibilities

• Lead and mentor a team of CSMs to deliver scalable customer success.
• Collaborate with CS leaders to set strategy and goals for adoption, retention, and growth.
• Manage adoption metrics, churn risk mitigation, and account expansion plans.
• Engage with executives to strengthen relationships and drive value.
• Collaborate with GTM, Product, and Engineering on renewal forecasts and lifecycle improvements.
• Implement processes to improve efficiency and scale within the CSM organization.

Skills

Leadership

People management

Strategy

Education

Bachelor's degree

Job description

Chainguard, the trusted source for open source, seeks a Manager of Customer Success Management (CSM) for the US Public Sector. This leadership role partners with senior CS leaders to build a scalable, high-performing team focused on adoption, retention, and growth across government and regulated customers.

You will mentor CSMs, design engagement strategies, and collaborate with GTM, Product, and Engineering to stay ahead of regulatory requirements.