Chief Customer Success & Growth Leader

Chorus Innovations; Los Angeles (CA); Vor Ort; USD 195.000 - 210.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, and life-insu

401(k) with company match

Stock-option eligibility

Unlimited PTO

Generous parental leave

Performance-based bonuses

Zusammenfassung

Chorus Innovations is seeking a Senior Customer Success leader in Los Angeles to establish and scale the customer success function across government and health sector accounts.

Reporting to the CEO, you will own retention and expansion across ~24 key accounts, and lead a multidisciplinary team including Strategic Account Leads, Partner Success Managers, Technical Support, and Training. A growth-focused role with executive stakeholder engagement.

Qualifikationen

• 12+ years in customer success or account management with team leadership.
• Background scaling B2B software in ARR ranges $20M–$100M.
• Experience with government/healthcare or other regulated public sector stakeholders.

Aufgaben

• Lead portfolio-wide strategy for retention and expansion with health metrics and SLA standards.
• Build executive relationships with state agency directors and county leaders.
• Oversee renewal calendars aligned with government fiscal cycles.
• Establish quarterly reviews to demonstrate outcomes and ROI.
• Mentor and scale a high-performing team across CS, support, and training.
• Create scalable onboarding, joint planning, and adoption playbooks.
• Partner with Delivery and Sales to drive sustainable growth.

Kenntnisse

Customer success

Leadership

Public sector

B2B software

Executive relationships

Team growth

Strategic planning

Jobbeschreibung

Chorus Innovations is seeking a Senior Customer Success leader in Los Angeles to establish and scale the customer success function across government and health sector accounts.

Reporting to the CEO, you will own retention and expansion across ~24 key accounts, and lead a multidisciplinary team including Strategic Account Leads, Partner Success Managers, Technical Support, and Training. A growth-focused role with executive stakeholder engagement.