Head of Government Customer Success

Checkr; San Francisco (CA); Presencial; USD 233.000 - 274.000; Tempo integral

Benefícios oferecidos por esta vaga

Fast-paced environment

Learning allowance

Equity compensation

Medical coverage

Fertility/adoption stipend

Flexible PTO

Wellness stipend

Resumo da vaga

Checkr is seeking a Director of Customer Success, Government, to own health, adoption and renewals for our agency portfolio. You will lead three Customer Success Managers and partner with Solutions Architects, Sales and Product, reporting to the VP of Government.

This data-driven role uses weekly performance reports, leads business reviews with agency leaders, and drives renewals and growth. Expect up to 25% travel and in-office collaboration at Checkr hubs in San Francisco, Denver and Nashville.

Qualificações

• Agency experience working with state government agencies, systems integrators, or vendors serving them.
• Experience leading teams of Customer Success or related roles (10+ years) with 6+ years leading teams.
• Analytical mindset with data fluency in SQL, spreadsheets or BI tools.
• Strong ability to build trusted, long-term relationships with senior agency leaders and partners.
• Clear written and verbal communication; ability to translate data into executive recommendations.
• Known for candor, transparency and respectful collaboration.
• Willingness to travel up to 25% for on-sites, reviews, conferences and team meetings.
• Proactive, action-oriented mindset with accountability to deliver outcomes.

Responsabilidades

• Own portfolio health and renewals with clear adoption and value goals.
• Drive adoption with data by interpreting performance reports and identifying opportunities.
• Build trusted agency relationships with program, eligibility, policy and IT leaders.
• Grow accounts by partnering with Sales for expansion into new programs and agencies.
• Lead and develop the CS team; set standards for account plans and reviews.
• Represent the agency inside Checkr and align with Product, Engineering and Support.
• Define playbooks, health scores and metrics for the team to run weekly.

Conhecimentos

Agency experience

Leadership

Analytical depth

Relationship building

Communication

Integrity

Travel readiness

Bias for action

Descrição da vaga

Checkr is seeking a Director of Customer Success, Government, to own health, adoption and renewals for our agency portfolio. You will lead three Customer Success Managers and partner with Solutions Architects, Sales and Product, reporting to the VP of Government.

This data-driven role uses weekly performance reports, leads business reviews with agency leaders, and drives renewals and growth. Expect up to 25% travel and in-office collaboration at Checkr hubs in San Francisco, Denver and Nashville.