Director, Global CX & SI Partnerships (Remote-First)

Ada; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

A Thriving Industry

Job summary

Ada seeks a Director of Global Consulting and System Integrator Partnerships to build and scale our SI/GSI ecosystem. You will shape partner strategy, recruit key partners, and drive revenue growth through executive collaboration and joint go-to-market plans.

Lead cross-functional teams across sales, PS, cloud partnerships, and technology to accelerate CX transformation initiatives for enterprise clients. Extensive travel may be required.

Qualifications

• 8+ years in partner management, alliances, or business development.
• Proven track record scaling SI programs across global and regional partners.
• Deep experience in CX transformation, contact center modernization, or digital customer service initiatives.
• History of exceeding partner-driven revenue targets and net new logo acquisition.
• Experience with major consulting firms/GSIs (Accenture, Deloitte, PwC, Capgemini, etc.).
• Strong enterprise sales background with understanding of complex B2B sales cycles.
• Experience in B2B SaaS, enterprise software, or CX technology.

Responsibilities

• Define and execute SI/GSI partner strategy, recruiting top-tier GSI partners and regional partners.
• Drive partner-sourced pipeline and net new logo acquisition through strategic relationships.
• Serve as executive sponsor for strategic partner relationships with joint business plans and targets.
• Design partner sales enablement programs including value selling and deal support.
• Integrate Ada into partner CX transformation practices and roadmaps through joint offerings.
• Collaborate with sales, PS, cloud and technology teams to maximize partner impact.
• Build engagement models between Ada PS and SI partners.
• Develop ROI frameworks and sales materials for partner engagements.
• Track partner performance metrics like pipeline contribution and revenue.

Skills

Partner management

Alliance development

CX transformation

Enterprise sales

B2B SaaS

Job description

Ada seeks a Director of Global Consulting and System Integrator Partnerships to build and scale our SI/GSI ecosystem. You will shape partner strategy, recruit key partners, and drive revenue growth through executive collaboration and joint go-to-market plans.

Lead cross-functional teams across sales, PS, cloud partnerships, and technology to accelerate CX transformation initiatives for enterprise clients. Extensive travel may be required.