Director, Field Capability & Learning Delivery

SERVPRO; Gallatin (TN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Profit sharing

Paid time-off

Parental leave

Fitness rooms

Employee assistance program

Resource groups

Development program

Job summary

SERVPRO seeks a Director, Field Capability to lead live and virtual learning across franchise and HQ. You will ensure sessions are delivered with consistency, clarity, and brand standards while driving business outcomes.

You will develop a field capability strategy, coach instructors, set standards, and oversee workshops, partnering with Operations, Franchise Leaders, and Instructional Design to optimize delivery.

Qualifications

• You have 5+ years in learning delivery, facilitation, field training, or operational capability development.
• You have 3-5+ years leading instructor or operational teams.
• You have demonstrated success improving capability, performance, or execution through instructor-led training.
• You have deep expertise in facilitation, adult learning principles, and experiential learning methods.
• You have strong understanding of IICRC standards, operational standards, field realities, and performance drivers.
• You have strong project leadership skills to manage scheduling, logistics, and multiple concurrent workshops.
• You have shown ability to collaborate across Operations, Instructional Design, and Field Leaders.
• You maintain a field-first mindset with strong operational credibility.
• You demonstrate strong situational awareness and adapt delivery to learner needs.

Responsibilities

• Develop and execute a field capability instructional strategy aligned with priorities and franchise performance needs.
• Lead, coach, and develop a team of instructors delivering franchise and HQ workshops.
• Establish delivery standards, facilitation expectations, and performance criteria for all instructors.
• Ensure instructors maintain operational credibility and reflect real-world conditions.
• Oversee planning, scheduling, funding and execution of live and virtual workshops.
• Ensure programs reinforce standards, drive performance outcomes, and support growth.
• Collaborate with Operations, Franchise Leaders, and Franchise Support to refine workshop focus.
• Partner with Instructional Design to ensure ILT content supports consistent delivery and alignment.
• Work with Learning Experience and Multimedia Teams to optimize virtual delivery tools.

Skills

Learning delivery

Facilitation

Field training

Operational capability

Team leadership

Adult learning

IICRC standards knowledge

Project leadership

Cross-functional collaboration

Field-first mindset

Situational awareness

Education

Bachelor's degree or higher (preferred)

Job description

SERVPRO seeks a Director, Field Capability to lead live and virtual learning across franchise and HQ. You will ensure sessions are delivered with consistency, clarity, and brand standards while driving business outcomes.

You will develop a field capability strategy, coach instructors, set standards, and oversee workshops, partnering with Operations, Franchise Leaders, and Instructional Design to optimize delivery.