Director, Field Capability

SERVPRO; Gallatin (TN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Profit sharing

Paid time-off

Parental leave

Fitness rooms

Employee assistance program

Resource groups

Development program

Job summary

SERVPRO seeks a Director, Field Capability to lead live and virtual learning across franchise and HQ. You will ensure sessions are delivered with consistency, clarity, and brand standards while driving business outcomes.

You will develop a field capability strategy, coach instructors, set standards, and oversee workshops, partnering with Operations, Franchise Leaders, and Instructional Design to optimize delivery.

Qualifications

• You have 5+ years in learning delivery, facilitation, field training, or operational capability development.
• You have 3-5+ years leading instructor or operational teams.
• You have demonstrated success improving capability, performance, or execution through instructor-led training.
• You have deep expertise in facilitation, adult learning principles, and experiential learning methods.
• You have strong understanding of IICRC standards, operational standards, field realities, and performance drivers.
• You have strong project leadership skills to manage scheduling, logistics, and multiple concurrent workshops.
• You have shown ability to collaborate across Operations, Instructional Design, and Field Leaders.
• You maintain a field-first mindset with strong operational credibility.
• You demonstrate strong situational awareness and adapt delivery to learner needs.

Responsibilities

• Develop and execute a field capability instructional strategy aligned with priorities and franchise performance needs.
• Lead, coach, and develop a team of instructors delivering franchise and HQ workshops.
• Establish delivery standards, facilitation expectations, and performance criteria for all instructors.
• Ensure instructors maintain operational credibility and reflect real-world conditions.
• Oversee planning, scheduling, funding and execution of live and virtual workshops.
• Ensure programs reinforce standards, drive performance outcomes, and support growth.
• Collaborate with Operations, Franchise Leaders, and Franchise Support to refine workshop focus.
• Partner with Instructional Design to ensure ILT content supports consistent delivery and alignment.
• Work with Learning Experience and Multimedia Teams to optimize virtual delivery tools.

Skills

Learning delivery

Facilitation

Field training

Operational capability

Team leadership

Adult learning

IICRC standards knowledge

Project leadership

Cross-functional collaboration

Field-first mindset

Situational awareness

Education

Bachelor's degree or higher (preferred)

Job description

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Director, Field Capability reports to the Vice President, Learning and Development. This role leads the team responsible for delivering high-impact live and virtual learning experiences that build franchisee and HQ capability, strengthen operational execution, and reinforce brand standards. This role oversees all instructor-led workshops, capability-building programs, and field-focused learning experiences. The Director ensures that every session (whether in-person or virtual) is delivered with consistency, clarity, and operational credibility, directly supporting business outcomes across HQ and the franchise system.

You will

• Develop and execute a field capability instructional strategy aligned with operational priorities and franchise performance needs.
• Lead, coach, and develop a team of instructors responsible for delivering franchise and HQ workshops.
• Establish delivery standards, facilitation expectations, and performance criteria for all instructors.
• Ensure instructors maintain strong operational credibility and deliver learning experiences that reflect real-world conditions.
• Oversee the planning, scheduling, funding and execution of all live and virtual workshops.
• Ensure programs and courses reinforce operational standards, drive performance outcomes, and support business growth.
• Partner with Operations, Franchise Leaders, and Franchise Support teams to understand capability needs and refine workshop focus.
• Collaborate with Instructional Design to ensure ILT content supports consistent delivery and operational alignment.
• Work with Learning Experience and Multimedia Teams to optimize virtual delivery tools and learner experience.

You have

• 5+ years in learning delivery, facilitation, field training, or operational capability development.
• 3-5+ years leading instructor or operational teams.
• Demonstrated success improving capability, performance, or execution consistency through instructor-led training.
• Deep expertise in facilitation, adult learning principles, and experiential learning methods.
• Strong understanding of IICRC standards, operational standards, field realities, and performance drivers.
• Strong project leadership skills - able to manage scheduling, logistics, and multiple concurrent workshops.
• Strong project leadership skills - able to manage scheduling, logistics, and multiple concurrent workshops.
• Skilled at cross-functional collaboration with Operations, Instructional Design, and Field Leaders.
• Field-first mindset with strong operational credibility.
• Strong situational awareness and ability to adapt delivery to learner needs.

Education

• Bachelor's degree or higher education preferred, or any equivalent combination of education and experience.

Working Conditions

• Fast-paced high-pressure office and field environment.
• Standard working hours, based on a 40-hour work week.
• Additional working hours required as needed to complete assignments and projects on schedule
• Travel can be up to 60% as required by business conditions.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.