Director, Executive Operations & Leadership Engagement

Salesforce; Austin (TX); On-site; USD 164,000 - 305,000; Full time

Job summary

Salesforce seeks a Director of Executive Operations & Leadership Engagement in Austin, TX to join the Executive Operations team within the Customer Success COO organization. You will translate executive priorities into structured plans and run high-visibility leadership forums to drive impact.

With 10+ years in executive operations or strategic program management, you will own the communications framework, shape narratives for leadership, and enable cross-functional alignment across the

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in Executive Operations, Business Operations, Executive Communications, or Strategic Program Management in a global SaaS/tech environment.
• Proven track record of setting operational frameworks and managing senior stakeholder relationships.
• Deep expertise in executive speechwriting, narrative framing, and translating complex topics into clear executive presentations.
• Ability to convert ambiguous inputs and open-ended executive requests into structured operational models.
• Strong business acumen across Customer Success rhythms, financial cycles, and employee engagement models.

Responsibilities

• Establish and govern the overarching operating rhythm, decision-making frameworks, and executive forums to drive discipline and accountability.
• Partner with Customer Success leadership to streamline decision-making and drive execution.
• Maintain executive focus by surfacing risks and guiding teams to resolve issues.
• Own end-to-end communications strategy and messaging for leadership.
• Shape agenda, narrative structure, and content for major executive forums and leadership meetings.
• Direct high-stakes priorities by converting complex problems into execution plans across matrixed teams.

Skills

Executive Operations

Executive Communications

Strategic Program Management

Stakeholder Management

Speechwriting

Business Acumen

Education

Bachelor's degree in Business Administration/Management/Operations or related field

Master’s degree or MBA preferred

Job description

Salesforce seeks a Director of Executive Operations & Leadership Engagement in Austin, TX to join the Executive Operations team within the Customer Success COO organization. You will translate executive priorities into structured plans and run high-visibility leadership forums to drive impact.

With 10+ years in executive operations or strategic program management, you will own the communications framework, shape narratives for leadership, and enable cross-functional alignment across the