Director, Event Technology: Lead World-Class Live Experiences

Encore; Hilton Head Island (SC); On-site; USD 48,000 - 62,000; Full time

Job summary

Encore is seeking a Director of Event Technology to drive revenue and profitability for the Hilton Head Island venue. You will lead a small team, ensure World-Class service, and maintain strong client relationships with venue staff to optimize events.

Your role includes managing operations, budgets, and technology for events, while collaborating with sales, operations, and other Encore teams to deliver exceptional experiences. A customer-first mindset and AV expertise are essential.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Proficiency with computer hardware and software including Microsoft Office.

Responsibilities

• Develop and maintain strong relationships with clients at all levels and provide outstanding service.
• Manage revenue and profitability goals for the location.
• Direct daily floor operations, scheduling, equipment setups, and strikes.
• Troubleshoot equipment and software issues in a timely manner.
• Create effective strategies to maximize revenue per event and present quotes/proposals.
• Lead and coach the team to achieve high performance and quality service.

Skills

Audio visual experience

Customer service

Leadership

Sales

Troubleshooting

Microsoft Office

Education

Bachelor’s degree preferred

Tools

AV equipment

Job description

Encore is seeking a Director of Event Technology to drive revenue and profitability for the Hilton Head Island venue. You will lead a small team, ensure World-Class service, and maintain strong client relationships with venue staff to optimize events.

Your role includes managing operations, budgets, and technology for events, while collaborating with sales, operations, and other Encore teams to deliver exceptional experiences. A customer-first mindset and AV expertise are essential.