Director, Enterprise UX & Digital Communications (Hybrid)

MSD Malaysia

Rahway (NJ)

On-site

USD 173,000 - 273,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Vacation & sick leave

Job summary

MSD Malaysia is seeking a Director of UX and Digital Communications to shape our external web ecosystem. You will define strategy, standards, and an operating model for intuitive, accessible, user-centered digital experiences across traditional and AI-powered search environments.

Collaborating with UX, content, analytics, IT, Legal, Privacy, and regional teams, you will establish governance, priorities, and measures to improve engagement and discoverability while ensuring compliance and

Qualifications

Bachelor's degree required; Advanced degree a plus.
Minimum 10 years of experience in digital strategy, UX, web communications, or related field.
Experience leading cross-functional teams across UX, content, SEO/GEO, analytics, technology, and external partners.

Responsibilities

Lead enterprise UX, research, web experience, and digital communications strategy across external digital properties.
Use audience research, journey mapping, usability testing, analytics, and stakeholder insights to identify opportunities and improve experiences.
Set standards for site architecture, navigation, accessibility, content structure, and user journeys.
Guide web content strategy and governance with cross-functional teams.
Improve findability through taxonomy, metadata, tagging, and content classification standards.