Director, UX & Digital Experience Strategy

Socket.dev; Rahway (NJ); On-site; USD 173,000 - 273,000; Full time

Job summary

Merck & Co., Inc. in Rahway, NJ seeks a Director of UX and Digital Communications to shape our external web ecosystem. Lead strategy, governance, and scalable workflows across global teams, ensuring accessible, measurable, and discoverable digital experiences.

You will collaborate with IT, legal, privacy, analytics, and regional partners to set priorities, define success, and drive continuous improvement in a hybrid work environment.

Qualifications

• Bachelor's degree required; advanced degree a plus.
• 10+ years in digital strategy, UX, web communications, or related field.
• Experience leading enterprise web strategy and large-scale digital transformation.

Responsibilities

• Lead enterprise UX, web experience, and digital communications strategy across external properties.
• Use research, analytics, and stakeholder insights to identify opportunities and improve experiences.
• Set standards for site architecture, navigation, accessibility, and content structure.
• Oversee content governance, taxonomy, tagging, and discoverability improvements.
• Partner with IT, legal, privacy, and regional teams to align priorities and outcomes.
• Define success metrics and use data to guide decisions and continuous improvement.

Skills

Adaptability

Content Creation

Content Management

Digital Strategy

AI-enabled search

Content Governance

Public Speaking

Executive Presence

Stakeholder Leadership

Analytics & KPIs

Education

Bachelor's degree

Job description

Merck & Co., Inc. in Rahway, NJ seeks a Director of UX and Digital Communications to shape our external web ecosystem. Lead strategy, governance, and scalable workflows across global teams, ensuring accessible, measurable, and discoverable digital experiences.

You will collaborate with IT, legal, privacy, analytics, and regional partners to set priorities, define success, and drive continuous improvement in a hybrid work environment.