Head of UX & Digital Communications Strategy

MSD; Rahway (NJ); Hybrid; GBP 129,000 - 203,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Merck & Co., Inc. seeks a Director, UX and Digital Communications to shape our external web ecosystem, defining strategy, standards, and operating models for accessible, user-centered experiences across traditional and AI-powered search.

You will lead enterprise web experience strategy, collaborating with UX, content, analytics, IT and legal, and building governance that scales across regional teams and partners. This is a hybrid, senior role with strategic oversight and a broad benefits package.

Qualifications

• Bachelor's degree required; advanced degree a plus.
• 10+ years in digital strategy, UX, or web communications.
• Experience leading enterprise web strategy across global/regulatory environments.
• Proven ability to govern and align cross-functional teams.

Responsibilities

• Lead enterprise UX, web experience strategy across external properties.
• Use audience research, journey mapping, usability testing, analytics, and stakeholder insights to improve digital experiences.
• Set clear standards for site architecture, navigation, accessibility, content structure, and user journeys.
• Guide web content strategy and governance with digital, editorial, analytics, platform, and regional teams.
• Improve findability and reuse through taxonomy, metadata, tagging, and content classification standards.
• Turn audience needs and data into practical experience improvements.
• Provide strategic oversight for major web initiatives, aligning scope, priorities, and outcomes.
• Build governance frameworks, workflows, compliance expectations, and operating practices.
• Partner with IT and development teams to shape platform strategy and performance standards.
• Define success measures and use analytics to guide decisions and continuous improvement.
• Align Communications, IT, Legal, Privacy, analytics, regional teams, and external partners on shared priorities.

Skills

Adaptability

Digital Strategy

Executive Presence

Stakeholder Leadership

Cross-Functional Collaboration

UX & Accessibility

SEO/GEO

AI-enabled search

Education

Bachelor's degree

Advanced degree

Job description

Merck & Co., Inc. seeks a Director, UX and Digital Communications to shape our external web ecosystem, defining strategy, standards, and operating models for accessible, user-centered experiences across traditional and AI-powered search.

You will lead enterprise web experience strategy, collaborating with UX, content, analytics, IT and legal, and building governance that scales across regional teams and partners. This is a hybrid, senior role with strategic oversight and a broad benefits package.