Director, UX & Digital Experience Strategy

MSD Malaysia

Upper Gwynedd Township (Montgomery County)

On-site

USD 173,000 - 273,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Merck & Co., Inc. is seeking a Director of UX and Digital Communications to shape our external web ecosystem.

You will define strategy, standards, and governance for intuitive, accessible digital experiences across traditional and AI-powered search environments. You will partner with UX, content, analytics, IT, Legal, Privacy, regional teams, and external partners to drive priorities, governance, and scalable ways of working while guiding major web initiatives without owning day-to-day

Qualifications

Bachelor's degree required; advanced degree a plus.
Minimum 10 years of experience in digital strategy, UX, web communications, or a related field.
A track record of setting enterprise web strategy and leading large-scale digital experience transformation.
Strong knowledge of UX, accessibility, information architecture, SEO/GEO, AI-enabled search, and content governance.

Responsibilities

Lead enterprise UX, web experience, and digital communications strategy across our external properties.
Use audience research, journey mapping, usability testing, analytics, and stakeholder insights to identify opportunities and improve experiences.
Set clear standards for site architecture, navigation, accessibility, inclusive design, content structure, and user journeys.
Guide web content strategy and governance in partnership with digital, editorial, analytics, platform, and regional teams.
Define success measures and use analytics, insights, and performance data to guide decisions and continuous improvement.