Director, Enterprise Partner Experience & Support

Cintas Corporation; Mason (OH); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with company match

Paid time off

Employee stock ownership plan (ESOP)

Career development opportunities

Job summary

Cintas Corporation seeks a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. The role ensures partners have the support, processes, and escalation paths needed to leverage enterprise capabilities and drive adoption.

The Director will govern the enterprise support operating model, work across business, field, and technology teams, and lead a high-performing team focused on governance,

Qualifications

• Minimum 10 years of experience in business operations, partner support, shared services, service delivery, information technology, process improvement, or related fields.
• Minimum 7 years of progressive leadership experience leading multi-functional teams in support operations, business enablement, shared services, technology support, or related functions.
• Minimum 5 years of experience communicating business and technical issues/solutions to all levels of management.
• Experience designing and leading enterprise support operating models, intake/triage processes, service metrics, knowledge management, or shared service capabilities.
• Experience leading adoption, operational readiness, training/communication coordination, or sustainment activities for enterprise business capabilities.
• Experience building partnerships and influencing decisions across senior business, field, and technology leaders in a complex environment.
• Experience with SAP or other enterprise business platforms preferred.

Responsibilities

• Lead the strategy, governance, and performance of the Enterprise Partner Support organization.
• Own and continuously improve the Partner Support operating model, including intake, triage, service delivery, escalation management, and support performance.
• Develop and execute initiatives that enhance efficiency, automation, self-service capabilities, and the overall partner experience.
• Partner with business, field, technology, and transformation leaders to support adoption, operational readiness, and long-term sustainment of enterprise capabilities.
• Establish and monitor service metrics, performance standards, and reporting to drive accountability and continuous improvement.
• Identify support trends, operational risks, and process improvement opportunities to improve business outcomes and reduce support demand.
• Lead, develop, and inspire a high-performing team through coaching, talent development, workforce planning, and performance leadership.

Skills

Business operations

Partner support

Leadership

Stakeholder management

Communication

Process improvement

Enterprise platforms

Tools

SAP

Job description

Cintas Corporation seeks a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. The role ensures partners have the support, processes, and escalation paths needed to leverage enterprise capabilities and drive adoption.

The Director will govern the enterprise support operating model, work across business, field, and technology teams, and lead a high-performing team focused on governance,