Director, Enterprise Partner Support & Adoption

Cintas; Mason (OH); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

Low-premium plans

401(k) with match/ESOP

Paid time off

Career development

Job summary

Cintas is seeking a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. This role ensures partners have the support, processes, knowledge, and escalation pathways needed to leverage enterprise capabilities.

The Director will lead the enterprise support operating model and serve as a liaison between business, technology, transformation, and field teams to drive adoption, governance, and

Qualifications

• Minimum 10 years of experience in business operations, partner support, shared services, service delivery, information technology, process improvement, or related fields.
• Minimum 7 years of progressive leadership experience, including leading multi-functional teams responsible for support operations, business enablement, shared services, technology support, or related functions.
• Minimum 5 years of experience communicating business and technical issues/solutions to all levels of management.
• Experience designing, implementing, and leading enterprise support operating models, intake/triage processes, service metrics, knowledge management, or shared service capabilities.
• Experience leading adoption, operational readiness, training/communication coordination, or sustainment activities for enterprise business capabilities.
• Experience building partnerships and influencing decisions across senior business, field, and technology leaders in a complex, matrixed environment.
• Bachelor's degree.

Responsibilities

• Lead the strategy, governance, and performance of the Enterprise Partner Support organization.
• Own and continuously improve the Partner Support operating model, including intake, triage, service delivery, escalation management, and support performance.
• Develop and execute initiatives that enhance efficiency, automation, self-service capabilities, and the overall partner experience.
• Partner with business, field, technology, and transformation leaders to support adoption, operational readiness, and long-term sustainment of enterprise capabilities.
• Establish and monitor service metrics, performance standards, and reporting to drive accountability and continuous improvement.
• Identify support trends, operational risks, and process improvement opportunities to improve business outcomes and reduce support demand.
• Lead, develop, and inspire a high-performing team through coaching, talent development, workforce planning, and performance leadership.

Skills

10+ years experience

7+ years leadership

5+ years communication

Enterprise support

Education

Bachelor's degree

Tools

SAP

Job description

Cintas is seeking a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. This role ensures partners have the support, processes, knowledge, and escalation pathways needed to leverage enterprise capabilities.

The Director will lead the enterprise support operating model and serve as a liaison between business, technology, transformation, and field teams to drive adoption, governance, and