Director, Enterprise End-User Experience & Support

Burlington Coat Factory Whse. Corp.; United States; On-site; USD 135,000 - 175,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

401(k) plan

Job summary

Burlington Stores, Inc. seeks a Director of Enterprise End User Support Services to own the end-to-end End User Services model across offices, stores, and distribution centers. You will lead executive/VIP support, Service Desk, and device lifecycle, ensuring security, productivity, and rapid issue resolution.

You will partner with senior leaders to improve user experience, drive continuous improvement, and ensure standardized, scalable support across all locations.

Qualifications

• Bachelor’s degree in IT, CS, engineering or related field.
• MBA/MS preferred for technology leadership roles.
• Experience leading End User Services in large enterprises.

Responsibilities

• Define and execute the End User Services strategy and roadmap.
• Lead enterprise L1/L2 Service Desk, Desktop and Field Support ops.
• Own Executive/VIP support model with proactive handling.
• Oversee endpoint lifecycle and modern workplace platforms.
• Define KPIs/SLAs and governance; manage vendors and security.
• Provide executive reporting and support readiness for initiatives.

Skills

Executive presence

Operational leadership

Data-driven mindset

Customer-centric leadership

Strategic thinking

Education

Bachelor's degree in IT/CS/Engineering or related field

Advanced degree (MBA or MS) preferred

Tools

ServiceNow ITSM

Microsoft 365

Intune

SCCM

AirWatch

MDM

Job description

Burlington Stores, Inc. seeks a Director of Enterprise End User Support Services to own the end-to-end End User Services model across offices, stores, and distribution centers. You will lead executive/VIP support, Service Desk, and device lifecycle, ensuring security, productivity, and rapid issue resolution.

You will partner with senior leaders to improve user experience, drive continuous improvement, and ensure standardized, scalable support across all locations.