Director - Enterprise Partner Support

Cintas; Mason (OH); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

Low-premium plans

401(k) with match/ESOP

Paid time off

Career development

Job summary

Cintas is seeking a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. This role ensures partners have the support, processes, knowledge, and escalation pathways needed to leverage enterprise capabilities.

The Director will lead the enterprise support operating model and serve as a liaison between business, technology, transformation, and field teams to drive adoption, governance, and

Qualifications

• Minimum 10 years of experience in business operations, partner support, shared services, service delivery, information technology, process improvement, or related fields.
• Minimum 7 years of progressive leadership experience, including leading multi-functional teams responsible for support operations, business enablement, shared services, technology support, or related functions.
• Minimum 5 years of experience communicating business and technical issues/solutions to all levels of management.
• Experience designing, implementing, and leading enterprise support operating models, intake/triage processes, service metrics, knowledge management, or shared service capabilities.
• Experience leading adoption, operational readiness, training/communication coordination, or sustainment activities for enterprise business capabilities.
• Experience building partnerships and influencing decisions across senior business, field, and technology leaders in a complex, matrixed environment.
• Bachelor's degree.

Responsibilities

• Lead the strategy, governance, and performance of the Enterprise Partner Support organization.
• Own and continuously improve the Partner Support operating model, including intake, triage, service delivery, escalation management, and support performance.
• Develop and execute initiatives that enhance efficiency, automation, self-service capabilities, and the overall partner experience.
• Partner with business, field, technology, and transformation leaders to support adoption, operational readiness, and long-term sustainment of enterprise capabilities.
• Establish and monitor service metrics, performance standards, and reporting to drive accountability and continuous improvement.
• Identify support trends, operational risks, and process improvement opportunities to improve business outcomes and reduce support demand.
• Lead, develop, and inspire a high-performing team through coaching, talent development, workforce planning, and performance leadership.

Skills

10+ years experience

7+ years leadership

5+ years communication

Enterprise support

Education

Bachelor's degree

Tools

SAP

Job description

Job Description

Cintas is seeking a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. This role is responsible for ensuring partners have the support, processes, knowledge, operational services, and escalation pathways needed to effectively leverage enterprise business capabilities. The Director will lead the enterprise support operating model and serve as a critical liaison between business, technology, transformation, and field teams to drive successful adoption, support, governance, and continuous improvement of enterprise capabilities.

Requisition Number: 235274

Cintas is seeking a Director - Enterprise Partner Support to provide strategic leadership for the Partner Support function within the Digital Partner Experience organization. This role is responsible for ensuring partners have the support, processes, knowledge, operational services, and escalation pathways needed to effectively leverage enterprise business capabilities. The Director will lead the enterprise support operating model and serve as a critical liaison between business, technology, transformation, and field teams to drive successful adoption, support, governance, and continuous improvement of enterprise capabilities.

Key Responsibilities

• Lead the strategy, governance, and performance of the Enterprise Partner Support organization.


• Own and continuously improve the Partner Support operating model, including intake, triage, service delivery, escalation management, and support performance.


• Develop and execute initiatives that enhance efficiency, automation, self-service capabilities, and the overall partner experience.


• Partner with business, field, technology, and transformation leaders to support adoption, operational readiness, and long-term sustainment of enterprise capabilities.


• Establish and monitor service metrics, performance standards, and reporting to drive accountability and continuous improvement.


• Identify support trends, operational risks, and process improvement opportunities to improve business outcomes and reduce support demand.


• Lead, develop, and inspire a high-performing team through coaching, talent development, workforce planning, and performance leadership.

Skills/Qualifications

• Required: Minimum 10 years of experience in business operations, partner support, shared services, service delivery, information technology, process improvement, or related fields.


• Minimum 7 years of progressive leadership experience, including leading multi-functional teams responsible for support operations, business enablement, shared services, technology support, or related functions.


• Minimum 5 years of experience communicating business and technical issues/solutions to all levels of management.


• Experience designing, implementing, and leading enterprise support operating models, intake/triage processes, service metrics, knowledge management, or shared service capabilities.


• Experience leading adoption, operational readiness, training/communication coordination, or sustainment activities for enterprise business capabilities.


• Experience building partnerships and influencing decisions across senior business, field, and technology leaders in a complex, matrixed environment.


• Bachelor's degree.

Preferred

• Experience with SAP or other enterprise business platforms preferred.


• Experience leading continuous improvement, process simplification, automation, or demand-reduction initiatives preferred

Benefits

• Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.


• Competitive Pay


• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)


• Disability, Life and AD&D Insurance, 100% Company Paid


• Paid Time Off and Holidays


• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday™. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Process Improvement

Organization: Operations

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift