Head of Partner Experience & Engagement

Clearpath; Arlington (VA); On-site; USD 170,000 - 225,000; Full time

Benefits offered by this job

6% 401(k) match

Health plan

Dental plan

Wellness support (Peloton)

Mental health support (Talkspace)

Flexible time off

Job summary

Stand Together seeks a Partner Experience Director to lead strategy and a high‑performing team delivering personalized partner support at scale. You will orchestrate experiences across events and year‑round engagement, building trusted relationships with partners and their executive teams while maintaining discretion and strategic focus.

You will drive standards, scalable processes, and data practices to capture partner knowledge, ensuring exceptional service before, during, and after

Qualifications

• 10+ years of experience serving high‑profile principals, members, guests, or clients in complex, high‑touch environments.
• Experience leading and developing a team, setting a clear standard of excellence, and influencing work across teams without direct authority.
• Demonstrated ability to manage high‑level stakeholders and build trust with accomplished leaders and the professional teams around them.

Responsibilities

• Lead the Partner Experience function and develop a high‑performing team capable of delivering consistent, personalized support at scale.
• Design and oversee the partner experience across events and year‑round engagement, including agendas, seating, room composition, briefings, principal preparation, and follow‑up.
• Build trusted relationships with partners and their Executive Assistants, Chiefs of Staff, security leads, and other key members of their professional teams.
• Anticipate individual needs, preferences, sensitivities, and potential challenges, then translate that insight into thoughtful experiences and timely solutions.
• Read the room in real time, identify valuable connections, and create environments where partners can build meaningful relationships and advance shared priorities.
• Coordinate across internal teams and external stakeholders when plans change or complex needs arise, while maintaining discretion, composure, and attention to detail.
• Create durable systems, documentation, and data practices so critical partner knowledge is accurate, accessible, and not dependent on any one individual.
• Define standards and meaningful measures for partner experience, use feedback and results to improve each engagement cycle, and provide clear recommendations to senior leaders.

Skills

Executive leadership

Stakeholder management

Judgment

Attention to detail

Relationship building

Scheduling coordination

Systems thinking

Written & verbal communication

Tools

CRM systems

Job description

Stand Together seeks a Partner Experience Director to lead strategy and a high‑performing team delivering personalized partner support at scale. You will orchestrate experiences across events and year‑round engagement, building trusted relationships with partners and their executive teams while maintaining discretion and strategic focus.

You will drive standards, scalable processes, and data practices to capture partner knowledge, ensuring exceptional service before, during, and after