Director, Enterprise Account Management & Client Success

TRS Recovery Services; Milwaukee (WI); On-site; USD 96,000 - 163,000; Full time

Benefits offered by this job

Fuel Your Life

Paid holidays and generous time away

No-cost mental health support

Living Proof program

Eight Employee Resource Groups

Professional growth and internal-mob

Insurance options from day one

401k match & ESPP

Tuition assistance

Paid parental and military leave

Job summary

Fiserv is seeking a Director, Account Management to lead service and operational engagement for large and mid-tier clients. You will head a team of Account Managers, strengthen relationships, manage escalations and drive enterprise service outcomes to boost client experience and revenue growth.

In this on-site role, you will develop scalable service models, guide account plans, coordinate cross-functionally with internal teams, and monitor performance to ensure consistent, high-impact client

Qualifications

• Bachelor's degree is required or equivalent
• 10+ years in client services, account management or implementation management for financial services clients
• 10+ years in financial services, banking technology or payment services environments
• 10+ years of experience managing and developing teams
• Experience resolving client escalations and guiding decision-making with data

Responsibilities

• Lead a team of Account Managers supporting strategic client relationships across Fiserv.
• Develop an enterprise service model that improves client engagement, service consistency and operational outcomes.
• Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.
• Coach Account Managers on relationship management practices that expand client engagement across stakeholders.
• Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.
• Monitor key benchmarks and operational indicators to track service performance and client support quality.
• Partner with internal teams across Fiserv to resolve client issues and align support plans with business priorities.

Skills

Client services

Account management

Implementation management

Financial services experience

Team leadership

Escalation management

Performance metrics

Flexibility

Education

Bachelor's degree

Job description

Fiserv is seeking a Director, Account Management to lead service and operational engagement for large and mid-tier clients. You will head a team of Account Managers, strengthen relationships, manage escalations and drive enterprise service outcomes to boost client experience and revenue growth.

In this on-site role, you will develop scalable service models, guide account plans, coordinate cross-functionally with internal teams, and monitor performance to ensure consistent, high-impact client