Director, Account Management

TRS Recovery Services; Milwaukee (WI); On-site; USD 96,000 - 163,000; Full time

Benefits offered by this job

Fuel Your Life

Paid holidays and generous time away

No-cost mental health support

Living Proof program

Eight Employee Resource Groups

Professional growth and internal-mob

Insurance options from day one

401k match & ESPP

Tuition assistance

Paid parental and military leave

Job summary

Fiserv is seeking a Director, Account Management to lead service and operational engagement for large and mid-tier clients. You will head a team of Account Managers, strengthen relationships, manage escalations and drive enterprise service outcomes to boost client experience and revenue growth.

In this on-site role, you will develop scalable service models, guide account plans, coordinate cross-functionally with internal teams, and monitor performance to ensure consistent, high-impact client

Qualifications

• Bachelor's degree is required or equivalent
• 10+ years in client services, account management or implementation management for financial services clients
• 10+ years in financial services, banking technology or payment services environments
• 10+ years of experience managing and developing teams
• Experience resolving client escalations and guiding decision-making with data

Responsibilities

• Lead a team of Account Managers supporting strategic client relationships across Fiserv.
• Develop an enterprise service model that improves client engagement, service consistency and operational outcomes.
• Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.
• Coach Account Managers on relationship management practices that expand client engagement across stakeholders.
• Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.
• Monitor key benchmarks and operational indicators to track service performance and client support quality.
• Partner with internal teams across Fiserv to resolve client issues and align support plans with business priorities.

Skills

Client services

Account management

Implementation management

Financial services experience

Team leadership

Escalation management

Performance metrics

Flexibility

Education

Bachelor's degree

Job description

Job Title

Director, Account Management

About your role

The Director, Account Management leads service and operational engagement for large and mid-tier clients across Fiserv. You will lead a team of Account Managers who strengthen client relationships, manage escalations and support enterprise service outcomes. Your work helps improve client experience, operational performance and revenue growth.

What you'll do

• Lead a team of Account Managers supporting strategic client relationships across Fiserv.
• Develop an enterprise service model that improves client engagement, service consistency and operational outcomes.
• Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.
• Coach Account Managers on relationship management practices that expand client engagement across stakeholder groups.
• Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.
• Monitor key benchmarks and operational indicators to track service performance and client support quality.
• Partner with internal teams across Fiserv to resolve client issues and align support plans with business priorities.

Experience you'll need to have

• 10+ years of experience in client services, account management or implementation management for financial services clients.
• 10+ years of experience working in financial services, banking technology or payment services environments.
• 10+ years of experience managing and developing teams.
• Experience resolving client escalations, prioritizing competing work and driving measurable service outcomes.
• Experience using service performance metrics, operational benchmarks and client relationship data to guide decisions.
• Ability to work outside of standard business hours as needed to support client escalations and business needs.
• Bachelor's degree in a related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have

• Experience supporting Signature, Premier or DNA product lines.
• Project Management Professional certification or project management experience.
• Experience working with senior banking leaders and decision-makers.
• Experience in account management, operations or client relationship management roles.

How you'll work

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.

Travel

This role requires frequent travel (25%+).

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$96,000.00 - $163,200.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.