Director, Digital Shelf & Commerce Growth

Marks; Brooklyn Park (MN); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health care plans

Dental/Vision

401(k)

Job summary

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead digital shelf content programs for assigned commerce accounts, guiding opportunity definition through production and optimization. You will partner with Strategy, Creative, Production, and Operations to translate client needs into clear recommendations and executable plans.

The ideal candidate has 7+ years in account management or agency settings with commerce content, strong relationship-building and leadership

Qualifications

• Bachelor’s degree in Marketing, Business, Communications or equivalent experience.
• 7+ years in account management or agency environments with commerce content.
• Digital shelf knowledge, including PDP content and content optimization.
• Experience leading cross-functional teams (copy, design, studios, operations).
• Strong client consulting, scoping, budgeting, and change management.
• Ability to manage multiple brands and retailers in a fast-paced matrix environment.

Responsibilities

• Serve as the primary day‑to‑day client lead for digital shelf content and creative engagements.
• Build trusted relationships with stakeholders across eCommerce, Brand, Marketing, Sales, Shopper Marketing, and Content teams.
• Consult with clients on retailer content challenges and opportunities, translating business priorities into clear recommendations and action plans.
• Guide client conversations on PDP content, search and discoverability, conversion‑focused creative, content governance, and scalable ways of working.
• Lead status meetings, planning discussions, project reviews, and presentations with clarity and confidence.
• Anticipate client needs, resolve ambiguity, surface risks, and align stakeholders on decisions and next steps.
• Lead the development of scopes of work for digital shelf strategy, content optimization, creative production, and ongoing content programs.
• Translate client requests into clearly defined deliverables, assumptions, revision parameters, timelines, resourcing plans, and pricing.
• Partner with Strategy, Creative, Production, Program Management, Operations and Photography Studio teams to validate the approach and ensure scopes are achievable and profitable.
• Manage scope boundaries and change requests, clearly communicating impacts to cost, timing, resources, and contracts.
• Oversee budgets, forecasts, account profitability, and delivery performance across assigned accounts.
• Identify opportunities to expand client partnerships by connecting business needs to relevant digital shelf and content capabilities.
• Support the development and execution of client roadmaps, account plans, and growth initiatives.
• Orchestrate multidisciplinary teams across Digital Shelf Strategy, Discoverability, Copy, Design, Production, Operations, and Delivery.
• Provide clear client and business context so strategy and creative teams can develop effective retailer content solutions.
• Partner with creative and production leads to establish workflows, review paths, roles, responsibilities, and quality expectations.
• Guide work from brief through final delivery, ensuring recommendations are implemented accurately and content is aligned to brief and retailer requirements.
• Balance quality, speed, scale, and efficiency across multiple brands, retailers, deliverables, and concurrent workstreams.
• Facilitate decisions and remove roadblocks, connecting clients with subject matter experts.
• Maintain accountability for account health, client satisfaction, delivery quality, financial performance, and stakeholder alignment.
• Partner with Program Management and Operations to oversee timelines, dependencies, resource planning, risks, and delivery status.
• Monitor account performance and operational health, proactively addressing risks and dependencies.
• Maintain accountability for account profitability, delivery performance, and client satisfaction.

Skills

Account management

Client services

Stakeholder management

Leadership

Communication

Problem solving

CPG/retail familiarity

Education

Bachelor's degree in Marketing, Business, Communications

Job description

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead digital shelf content programs for assigned commerce accounts, guiding opportunity definition through production and optimization. You will partner with Strategy, Creative, Production, and Operations to translate client needs into clear recommendations and executable plans.

The ideal candidate has 7+ years in account management or agency settings with commerce content, strong relationship-building and leadership