Commerce Account Director, Digital Shelf

Marks; Minneapolis (MN); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

401(k) Savings Plan

Job summary

Marks, a Propelis Group company, is seeking an Account Director, Commerce in Minneapolis. You will lead digital shelf content programs from opportunity through delivery, guiding PDP optimization and scaled content production.

This client-facing leadership role partners with Strategy, Creative, Production, and Operations to translate client needs into actionable plans, manage budgets and timelines, and drive growth across multiple brands in a fast-paced, highly matrixed environment.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field; equivalent professional experience.
• 7+ years in account management, client services, consulting, or agency environments with commerce content or digital shelf responsibility.
• Demonstrated digital shelf knowledge including retailer PDP content, product content optimization, search & discoverability.
• Experience leading or partnering with copy, design, production, photography studios, program management, and operations teams.
• Proven ability to consult with clients, shape recommendations, and translate complex needs into clear plans.
• Hands-on experience developing and managing scopes of work, estimates, budgets, timelines, assumptions, revisions, resourcing plans, and change requests.
• Experience serving as the primary client contact for large or complex accounts and coordinating multiple workstreams.
• Strong commercial acumen, communication, presentation, problem-solving, and stakeholder-management skills.
• Ability to manage multiple brands, retailers, deliverables, and priorities in a fast-paced, matrixed environment.
• Exceptional communication, presentation, problem-solving, and relationship-building skills.

Responsibilities

• Serve as the primary day-to-day client lead for digital shelf content and creative engagements.
• Build trusted relationships with stakeholders across eCommerce, Brand, Marketing, Sales, Shopper Marketing, and Content teams.
• Consult with clients on retailer content challenges and opportunities, translating business priorities into clear recommendations and action plans.
• Guide client conversations on PDP content, search and discoverability, conversion-focused creative, content governance, and scalable ways of working.
• Lead status meetings, planning discussions, project reviews, and presentations with clarity and confidence.
• Anticipate client needs, resolve ambiguity, surface risks, and align stakeholders on decisions and next steps.
• Lead the development of scopes of work for digital shelf strategy, content optimization, creative production, and ongoing content programs.
• Translate client requests into clearly defined deliverables, assumptions, revision parameters, timelines, resourcing plans, and pricing.
• Partner with Strategy, Creative, Production, Program Management, Operations and Photography Studio teams to validate the approach and ensure scopes are achievable and profitable.
• Manage scope boundaries and change requests, clearly communicating impacts to cost, timing, resources, and contracts.
• Oversee budgets, forecasts, account profitability, and delivery performance across assigned accounts.
• Identify opportunities to expand client partnerships by connecting business needs to relevant digital shelf and content capabilities.
• Support the development and execution of client roadmaps, account plans, and growth initiatives.

Skills

Account management

Digital shelf knowledge

Cross-functional leadership

Client consulting

Project scoping

Client leadership

Stakeholder management

Multi-brand management

Communication & presentation

Education

Bachelor's degree in Marketing, Business, Communications, or a related field

Job description

Marks, a Propelis Group company, is seeking an Account Director, Commerce in Minneapolis. You will lead digital shelf content programs from opportunity through delivery, guiding PDP optimization and scaled content production.

This client-facing leadership role partners with Strategy, Creative, Production, and Operations to translate client needs into actionable plans, manage budgets and timelines, and drive growth across multiple brands in a fast-paced, highly matrixed environment.