Commerce Account Director – Digital Shelf Lead

Schawk USA LLC; Brooklyn Park (MN); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

401(k) Savings Plan

Job summary

Marks, part of the Propelis Group, is a consumer experience agency delivering design, packaging, content and brand experiences. The Account Director, Commerce leads digital shelf and retailer content programs for assigned accounts, guiding strategy, creative production and delivery across cross-functional teams to drive growth and content excellence.

The role emphasizes client-facing leadership, proactive relationship building, and the ability to navigate matrixed organizations while optimizing

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 7+ years of experience in account management, client services, consulting, or agency environments with direct responsibility for commerce content or digital shelf programs.
• Demonstrated digital shelf knowledge, including experience with retailer PDP content, product content optimization, search and discoverability, and retailer content requirements.
• Experience leading or partnering closely with copy, design, creative production, photography studios, program management, and operations teams.
• Proven ability to consult with clients, shape recommendations, and translate complex needs into clear plans and decisions.
• Hands-on experience developing and managing scopes of work, estimates, budgets, timelines, assumptions, revisions, resource plans, and change requests.
• Experience serving as the primary client contact for large or complex accounts and coordinating multiple workstreams.
• Strong commercial acumen, communication, presentation, problem-solving, and stakeholder-management skills.
• Ability to manage multiple brands, retailers, deliverables, and priorities in a fast-paced, matrixed environment.
• Exceptional communication, presentation, problem-solving, and relationship-building skills.

Responsibilities

• Serve as the primary day-to-day client lead for digital shelf content and creative engagements.
• Build trusted relationships with stakeholders across eCommerce, Brand, Marketing, Sales, Shopper Marketing, and Content teams.
• Consult with clients on retailer content challenges and opportunities, translating business priorities into clear recommendations and action plans.
• Guide client conversations on PDP content, search and discoverability, conversion-focused creative, content governance, and scalable ways of working.
• Lead status meetings, planning discussions, project reviews, and presentations with clarity and confidence.
• Anticipate client needs, resolve ambiguity, surface risks, and align stakeholders on decisions and next steps.
• Lead the development of scopes of work for digital shelf strategy, content optimization, creative production, and ongoing content programs.
• Translate client requests into clearly defined deliverables, assumptions, revision parameters, timelines, resourcing plans, and pricing.
• Partner with Strategy, Creative, Production, Program Management, Operations and Photography Studio teams to validate the approach and ensure scopes are achievable and profitable.
• Manage scope boundaries and change requests, clearly communicating impacts to cost, timing, resources, and contracts.
• Oversee budgets, forecasts, account profitability, and delivery performance across assigned accounts.
• Identify opportunities to expand client partnerships by connecting business needs to relevant digital shelf and content capabilities.
• Support the development and execution of client roadmaps, account plans, and growth initiatives.
• Orchestrate multidisciplinary teams across Digital Shelf Strategy, Discoverability, Copy, Design, Production, Operations, and Delivery.
• Provide clear client and business context so strategy and creative teams can develop effective retailer content solutions.
• Partner with creative and production leads to establish workflows, review paths, roles, responsibilities, and quality expectations.
• Guide work from brief through final delivery, ensuring recommendations are implemented accurately and content is aligned to brief and retailer requirements.
• Balance quality, speed, scale, and efficiency across multiple brands, retailers, deliverables, and concurrent workstreams.
• Facilitate decisions and remove roadblocks, connecting clients with subject matter experts.
• Maintain accountability for account health, client satisfaction, delivery quality, financial performance, and stakeholder alignment.
• Partner with Program Management and Operations to oversee timelines, dependencies, resource planning, risks, and delivery status.
• Monitor account performance and operational health, proactively addressing risks and dependencies.
• Maintain accountability for account profitability, delivery performance, and client satisfaction.

Skills

Account leadership

Relationship building

Strategic guidance

Communication

Digital shelf knowledge

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Job description

Marks, part of the Propelis Group, is a consumer experience agency delivering design, packaging, content and brand experiences. The Account Director, Commerce leads digital shelf and retailer content programs for assigned accounts, guiding strategy, creative production and delivery across cross-functional teams to drive growth and content excellence.

The role emphasizes client-facing leadership, proactive relationship building, and the ability to navigate matrixed organizations while optimizing