Commerce Account Director: Digital Shelf Leader

Marks; Cincinnati (OH); On-site; USD 115,000 - 125,000; Full time

Job summary

Marks, part of the Propelis Group, is a consumer experience agency that partners with world‑class brands to craft engaging moments across the brand spectrum. We seek an Account Director, Commerce to lead digital shelf content programs for assigned commerce accounts and guide cross‑functional teams to deliver retailer‑ready content.

The ideal candidate will have 7+ years in account management within agencies, strong stakeholder management, and deep PDP/content optimization experience, driving

Qualifications

• 7+ years of experience in account management, client services, consulting, or agency environments with commerce content.
• Demonstrated digital shelf knowledge, including PDP content, product content optimization, search and discoverability.
• Experience leading or partnering with copy, design, production, photography studios, program management, and operations teams.
• Proven ability to consult with clients, shape recommendations, and translate complex needs into clear plans.
• Hands-on experience developing and managing scopes of work, estimates, budgets, timelines, and change requests.

Responsibilities

• Serve as the primary day‑to‑day client lead for digital shelf content and creative engagements.
• Build trusted relationships with stakeholders across eCommerce, Brand, Marketing, Sales, Shopper Marketing, and Content teams.
• Consult with clients on retailer content challenges and opportunities, translating business priorities into clear recommendations and action plans.
• Guide client conversations on PDP content, search and discoverability, conversion‑focused creative, content governance, and scalable ways of working.
• Lead status meetings, planning discussions, project reviews, and presentations with clarity and confidence.
• Anticipate client needs, resolve ambiguity, surface risks, and align stakeholders on decisions and next steps.
• Lead development of scopes of work for digital shelf strategy, content optimization, and ongoing programs.
• Oversee budgets, forecasts, account profitability, and delivery performance across accounts.
• Identify opportunities to expand partnerships by connecting business needs to digital shelf capabilities.

Skills

Account management

Digital shelf knowledge

Cross-functional leadership

Client relationship management

Strategic planning

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Job description

Marks, part of the Propelis Group, is a consumer experience agency that partners with world‑class brands to craft engaging moments across the brand spectrum. We seek an Account Director, Commerce to lead digital shelf content programs for assigned commerce accounts and guide cross‑functional teams to deliver retailer‑ready content.

The ideal candidate will have 7+ years in account management within agencies, strong stakeholder management, and deep PDP/content optimization experience, driving