Account Director, Digital Shelf & Commerce

SGS & Co; Brooklyn Park, Northern (MN, KY); Hybrid; USD 115,000 - 125,000; Full time

Job summary

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead digital shelf content programs for assigned commerce accounts. You will translate client needs into clear recommendations, scope, and retailer-ready content, partnering with Strategy, Creative, Production, and Operations teams.

You’ll manage multi-brand, multi-retailer engagements, lead client conversations, oversee budgets and timelines, and drive growth through strategic guidance and flawless delivery in a

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in account management, client services, consulting, or agency environments with direct responsibility for commerce content or digital shelf programs.
• Demonstrated digital shelf knowledge, including PDP content, product content optimization, search and discoverability.
• Experience leading or partnering closely with copy, design, creative production, photography studios, program management, and operations teams.
• Proven ability to consult with clients, shape recommendations, and translate complex needs into clear plans and decisions.
• Hands‑on experience developing and managing scopes of work, estimates, budgets, timelines, assumptions, revisions, resource plans, and change requests.

Responsibilities

• Serve as the primary day‑to‑day client lead for digital shelf content and creative engagements.
• Build trusted relationships with stakeholders across eCommerce, Brand, Marketing, Sales, Shopper Marketing, and Content teams.
• Consult with clients on retailer content challenges and opportunities, translating business priorities into clear recommendations and action plans.
• Guide client conversations on PDP content, search and discoverability, conversion‑focused creative, content governance, and scalable ways of working.
• Lead status meetings, planning discussions, project reviews, and presentations with clarity and confidence.
• Anticipate client needs, resolve ambiguity, surface risks, and align stakeholders on decisions and next steps.
• Lead the development of scopes of work for digital shelf strategy, content optimization, creative production, and ongoing content programs.
• Translate client requests into clearly defined deliverables, assumptions, revision parameters, timelines, resourcing plans, and pricing.
• Partner with Strategy, Creative, Production, Program Management, Operations and Photography Studio teams to validate the approach and ensure scopes are achievable and profitable.
• Manage scope boundaries and change requests, clearly communicating impacts to cost, timing, resources, and contracts.
• Oversee budgets, forecasts, account profitability, and delivery performance across assigned accounts.
• Identify opportunities to expand client partnerships by connecting business needs to digital shelf and content capabilities.
• Support the development and execution of client roadmaps, account plans, and growth initiatives.
• Orchestrate multidisciplinary teams across Digital Shelf Strategy, Discoverability, Copy, Design, Production, Operations, and Delivery.
• Provide clear client and business context so strategy and creative teams can develop retailer content solutions.
• Partner with creative and production leads to establish workflows, review paths, roles, responsibilities, and quality expectations.
• Guide work from brief through final delivery, ensuring recommendations are implemented and content meets retailer requirements.
• Balance quality, speed, scale, and efficiency across multiple brands, retailers, deliverables, and concurrent workstreams.
• Facilitate decisions and remove roadblocks, connecting clients with subject matter experts.
• Maintain accountability for account health, client satisfaction, delivery quality, financial performance, and stakeholder alignment.
• Partner with Program Management and Operations to oversee timelines, dependencies, resource planning, risks, and delivery status.
• Monitor account performance and operational health, proactively addressing risks and dependencies.
• Maintain accountability for account profitability, delivery performance, and client satisfaction.

Skills

Client leadership

Stakeholder management

Communication

Digital shelf knowledge

Commercial acumen

Project management

Education

Bachelor's degree in Marketing, Business, Communications, or related field

7+ years account management or agency experience

Job description

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead digital shelf content programs for assigned commerce accounts. You will translate client needs into clear recommendations, scope, and retailer-ready content, partnering with Strategy, Creative, Production, and Operations teams.

You’ll manage multi-brand, multi-retailer engagements, lead client conversations, oversee budgets and timelines, and drive growth through strategic guidance and flawless delivery in a