Commerce Account Director - Client Leadership & Growth

Southern Graphic Systems, LLC; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Job summary

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead assigned Commerce accounts and manage day-to-day client partnerships. You will coordinate with Strategy, Discoverability, Creative, Operations, Analytics, and Delivery to translate priorities into actionable plans.

The ideal candidate is a proactive relationship builder with strong communication, planning, and problem-solving skills, capable of navigating a highly matrixed organization and driving

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 7+ years of experience in Account Management, Client Services, Commerce, Digital Marketing, Consulting, or Agency environments.
• Proven experience managing complex client relationships and leading cross-functional teams across multiple workstreams.
• Strong understanding of Commerce, Digital Shelf, Search & Discoverability, Retail Media, Content, or adjacent digital marketing disciplines.
• Experience serving as the primary client contact for large or complex accounts, with responsibility for stakeholder management, project oversight, and account performance.
• Demonstrated ability to build trusted client relationships and navigate complex organizational structures.
• Experience developing scopes of work, building estimates, budgets, and timelines, resource planning, and account profitability.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned Commerce clients.
• Build strong relationships with client stakeholders across Marketing, eCommerce, Brand, Sales, Shopper Marketing, and Digital teams.
• Lead ongoing client communications, status meetings, planning discussions, and project reviews.
• Develop a deep understanding of client business priorities, organizational dynamics, and Commerce objectives.
• Anticipate client needs, proactively address challenges, and elevate risks when appropriate.
• Ensure a consistent, high-quality client experience across all Commerce engagements.
• Identify opportunities to expand scope, introduce additional capabilities, and strengthen client partnerships.

Skills

Relationship building

Communication

Presentation skills

Problem solving

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Job description

Marks, part of the Propelis Group, is seeking an Account Director, Commerce to lead assigned Commerce accounts and manage day-to-day client partnerships. You will coordinate with Strategy, Discoverability, Creative, Operations, Analytics, and Delivery to translate priorities into actionable plans.

The ideal candidate is a proactive relationship builder with strong communication, planning, and problem-solving skills, capable of navigating a highly matrixed organization and driving