Director, Data 360 & AI Architecture

salesforce.com, inc.; Colorado; On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Data 360 Senior Technical Architect within the Data Excellence team. The role splits equally between customer-facing delivery and internal enablement, serving enterprise customers and building reusable assets while contributing to product enhancements.

The position emphasizes mentorship, architectural designs, and collaboration with Product and Engineering to translate field feedback into practical improvements. Travel < 10% is expected.

Qualifications

• Hands-on Data 360 experience guiding customers on the platform.
• Salesforce Data 360 Consultant certification required.
• Strong data management concepts for structured/unstructured data.
• CDP and data warehouse experience with major platforms.
• Ability to influence groups and lead executive-level discussions.

Responsibilities

• Serve as SME on Salesforce Data 360 for internal and enterprise customers.
• Act as senior escalation point for complex Data 360 projects.
• Partner with customers to define scope, design technical solutions, and articulate business value.
• Lead mentorship and enablement programs; document architectures and patterns.
• Maintain knowledge of product roadmap and data landscape; provide Voice of the Customer.

Skills

Data 360

Data360 Consultant

Data management

CDP & Data Warehouse

Snowflake

Databricks

RAG

Vector databases

Sales Cloud

Service Cloud

Agentforce

Visualization

Data Governance

Data Security

Data Privacy

Travel readiness

Education

BA/BS degree or foreign equivalent in technical field

Tools

Salesforce

ETL/ELT tools

Job description

Salesforce, Inc. is seeking a Data 360 Senior Technical Architect within the Data Excellence team. The role splits equally between customer-facing delivery and internal enablement, serving enterprise customers and building reusable assets while contributing to product enhancements.

The position emphasizes mentorship, architectural designs, and collaboration with Product and Engineering to translate field feedback into practical improvements. Travel < 10% is expected.