Data & AI Practice Architect — Director

Salesforce; Atlanta (GA); On-site; USD 123,000 - 227,000; Full time

Benefits offered by this job

Time off

Medical

Dental

Vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchase

Job summary

Salesforce is seeking a Data 360 Senior Technical Architect to shape complex Data 360 projects for enterprise clients. The role blends hands-on delivery with internal enablement, documenting reference architectures, building reusable assets, and contributing to product improvements.

The position sits in CSG Professional Services, Data Excellence, with roughly equal focus on customer-facing advisory work and internal enablement, including collaboration with Product and Engineering.

Qualifications

• Hands-on Data 360 experience guiding customers on platform success.
• Salesforce Data 360 Consultant certification is required.
• Understanding of data management for structured/unstructured data in Salesforce and external systems.
• Experience with CDP and data warehouse tools (Snowflake, Databricks, Redshift, etc.).

Responsibilities

• Serve as SME on Salesforce Data 360 for internal teams and enterprise customers.
• Escalation point for complex Data 360 project challenges; diagnose, design solutions, guide teams.
• Assess business challenges with customers; define use cases, design technical designs, articulate business value.
• Lead mentorship and enablement programs; create reference architectures and reusable assets.
• Maintain expertise on product roadmap and data platform landscape; continuous learning.
• Provide Voice of the Customer feedback to Product and Engineering for enhancements.
• Partner with GTM during pre-sales; validate solutions and shape scope.
• Manage 2–3 parallel engagements with ~50% utilization target.

Skills

Data 360 experience

Data governance

ETL/ELT

AI data integration

Salesforce ecosystem

Consulting/advise

Education

BA/BS degree in technical field

Tools

Data 360 Certification

Job description

Salesforce is seeking a Data 360 Senior Technical Architect to shape complex Data 360 projects for enterprise clients. The role blends hands-on delivery with internal enablement, documenting reference architectures, building reusable assets, and contributing to product improvements.

The position sits in CSG Professional Services, Data Excellence, with roughly equal focus on customer-facing advisory work and internal enablement, including collaboration with Product and Engineering.