Director, Customer Solutions & Digital Transformation

Coca-Cola

Georgia

On-site

USD 150,000 - 230,000

Full time

6 days ago

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Job summary

The Coca-Cola Company is looking for a Director of Customer Solutions to shape how the system serves national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service and on-shelf availability.

As part of the NAOU Supply Chain & Customer Operations team, this leader combines analytics, digital enablement, risk mitigation, and

Qualifications

Bachelor's degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master's degree, or advanced certification preferred.
Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.
Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.
Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.
7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.

Responsibilities

Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.
Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.
Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.
Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.
Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.