Director of Customer Solutions & Digital Enablement

0101 Coca-Cola North America; Atlanta (GA); Presencial; USD 141 000 - 165 000; Tempo integral

Resumo da oferta

The Director of Customer Solutions at Coca-Cola North America leads systemwide customer initiatives across national retailers, DSD, e-commerce, and fulfillment models. You will align retailer needs with bottler execution, drive digital enablement, and deliver measurable value for the Coca‑Cola system.

This role requires strong influence, practical problem solving, and disciplined execution to improve on‑shelf availability and service levels while guiding cross‑functional teams through

Qualificações

• Bachelor’s degree required; MBA or advanced degree preferred.
• 5+ years in customer operations, supply chain or related roles.
• 7+ years of progressive experience leading cross-functional priorities.

Responsabilidades

• Lead systemwide customer solutions for national retailers across multiple channels.
• Translate retailer needs into bottler engagement, S&OP, and go-to-market execution.
• Connect customer priorities with system capabilities and cross-functional resources.
• Advance digital and AI-enabled capabilities to improve accuracy and visibility.
• Drive service improvements for in-stock performance and revenue delivery.
• Lead forums to convert data and signals into prioritized actions.

Conhecimentos

Leadership

Analytics

Cross-functional collaboration

Problem solving

Strategic thinking

Formação académica

Bachelor’s degree in related field

MBA or advanced degree preferred

Ferramentas

Power BI

AI-enabled analytics

Automation tools

Decision-support tools

Descrição da oferta de emprego

The Director of Customer Solutions at Coca-Cola North America leads systemwide customer initiatives across national retailers, DSD, e-commerce, and fulfillment models. You will align retailer needs with bottler execution, drive digital enablement, and deliver measurable value for the Coca‑Cola system.

This role requires strong influence, practical problem solving, and disciplined execution to improve on‑shelf availability and service levels while guiding cross‑functional teams through