Senior Director, Customer Operations Strategy

Bodyarmor; Atlanta (GA); On-site; USD 141,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Annual incentive

Competitive compensation

Job summary

The Coca-Cola Company in Atlanta seeks a Director of Customer Operations to lead the strategic execution of customer service, supply chain, and equipment strategies across an assigned portfolio. You will build trusted relationships with customer executives, bottling partners, and internal partners to align objectives and deliver superior beverage quality and profitability.

You will translate data-driven insights into actionable recommendations, drive cross-functional planning, and influence

Qualifications

• Bachelor’s degree or equivalent; advanced degree preferred.
• Significant progressive experience in customer operations, account leadership, service, supply chain, or related customer-facing function.
• Demonstrated success leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes.
• Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization.
• Advanced ability to interpret data, identify insights, and translate findings into clear recommendations and actions.

Responsibilities

• Serve as the senior operational leader for an assigned portfolio of customers and build long-term relationships with executives and cross-functional stakeholders.
• Develop and execute customer operations strategies to improve beverage quality, service, profitability, and customer value creation.
• Lead cross-functional planning and execution of operating initiatives, including annual business planning, capital and service expense management, and governance.
• Leverage data-driven insights to identify growth opportunities and balance customer priorities with enterprise goals.
• Influence decisions through compelling storytelling and executive communication, translating insights into actionable recommendations.
• Own business performance for the assigned customer portfolio, including service execution, profitability, and productivity metrics.

Skills

Executive Communication

Storytelling

Cross-Functional Leadership

Financial Acumen

Strategic Consulting

Data Analysis

Project Management

Leadership

Problem Solving

Relationship Building

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

CRM

Job description

The Coca-Cola Company in Atlanta seeks a Director of Customer Operations to lead the strategic execution of customer service, supply chain, and equipment strategies across an assigned portfolio. You will build trusted relationships with customer executives, bottling partners, and internal partners to align objectives and deliver superior beverage quality and profitability.

You will translate data-driven insights into actionable recommendations, drive cross-functional planning, and influence