Director, Customer Solutions & Digital Enablement

The Coca-Cola Company; Atlanta (GA); On-site; USD 141,000 - 165,000; Full time

Job summary

The Coca-Cola Company in Atlanta seeks a strategic Director, Customer Solutions to shape how we serve national retailers across DSD, e‑commerce, and warehouse delivery. You will connect retailer insights, supply chain execution, and digital tools to improve service levels and on-shelf availability while delivering measurable value for Coca‑Cola and our partners.

You will guide cross-functional teams, drive AI-enabled analytics, and push for continuous improvement in order accuracy, replenishment

Qualifications

• Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master’s degree, or advanced certification preferred.
• Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.
• Experience leading digital transformation, automation, analytics, or AI-enabled decision support initiatives with measurable impact.
• Ability to translate data and retailer signals into clear recommendations and actionable plans.

Responsibilities

• Build systemwide capabilities that translate retailer needs into bottler engagement, sales planning, and go-to-market execution.
• Lead digital enablement to improve order accuracy, visibility, and service speed across channels.
• Drive service excellence by strengthening on-shelf availability and customer experience.
• Lead forums and cross-functional teams to convert data into priorities and execution plans.

Skills

Leadership

Business planning

Communication

Cross-functional leadership

Negotiation

Stakeholder alignment

Project management

Portfolio management

Education

Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics

Tools

Power BI

AI-enabled analytics

Job description

The Coca-Cola Company in Atlanta seeks a strategic Director, Customer Solutions to shape how we serve national retailers across DSD, e‑commerce, and warehouse delivery. You will connect retailer insights, supply chain execution, and digital tools to improve service levels and on-shelf availability while delivering measurable value for Coca‑Cola and our partners.

You will guide cross-functional teams, drive AI-enabled analytics, and push for continuous improvement in order accuracy, replenishment