Chief Customer Operations & Strategy

The Coca-Cola Company; Atlanta (GA); On-site; USD 141,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Competitive compensation

Job summary

The Coca-Cola Company is seeking a Director of Customer Operations in Atlanta to lead customer-facing operations, collaborating with executives, bottling partners, service providers, and cross-functional teams. The role drives service, quality, and profitability across an assigned customer portfolio.

You will translate customer insights into scalable strategies, oversee planning and governance, and deliver measurable value through disciplined execution and data-driven decisions.

Qualifications

• Significant progressive experience in customer operations or related customer-facing function.
• Experience leading cross-functional initiatives with measurable outcomes.
• Strong financial and commercial acumen including planning, forecasting, and cost optimization.

Responsibilities

• Serve as senior operational leader for an assigned portfolio of customers, building executive relationships.
• Develop and execute customer operations strategies to improve beverage quality, service, and profitability.
• Lead cross-functional planning and execution of annual business plans, governance, and performance measurement.
• Leverage data-driven insights to identify growth opportunities and translate into actionable recommendations.
• Influence decision-making through executive storytelling and alignment across the Coca‑Cola System.

Skills

Customer leadership

Executive communication

Cross-functional leadership

Storytelling

Data analysis

Strategic planning

Education

Bachelor’s degree or equivalent

Advanced degree (preferred)

Tools

CRM software

Job description

The Coca-Cola Company is seeking a Director of Customer Operations in Atlanta to lead customer-facing operations, collaborating with executives, bottling partners, service providers, and cross-functional teams. The role drives service, quality, and profitability across an assigned customer portfolio.

You will translate customer insights into scalable strategies, oversee planning and governance, and deliver measurable value through disciplined execution and data-driven decisions.