Director, Customer Solutions

Coca-Cola; Georgia; Vor Ort; USD 150.000 - 230.000; Vollzeit

Zusammenfassung

The Coca-Cola Company is looking for a Director of Customer Solutions to shape how the system serves national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service and on-shelf availability.

As part of the NAOU Supply Chain & Customer Operations team, this leader combines analytics, digital enablement, risk mitigation, and

Qualifikationen

• Bachelor's degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master's degree, or advanced certification preferred.
• Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.
• Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.
• Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.
• 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.

Aufgaben

• Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.
• Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.
• Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.
• Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.
• Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.

Kenntnisse

Supply chain understanding

Cross-functional leadership

Stakeholder alignment

Project management

Ausbildung

Bachelor's degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field

MBA or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline

Tools

Power BI

AI-enabled analytics

Jobbeschreibung

Job Description Summary

The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system.

As part of the NAOU Supply Chain & Customer Operations team, this leader solves high-impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross-functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.

Key Responsibilities

• Customer & System Leadership
  
  
  
  • Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.
  
  
  • Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.
  
  
  
  


• Customer & Digital Enablement
  
  
  
  • Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.
  
  
  
  


• Service Excellence & On ‑ Shelf Availability
  
  
  
  • Lead customer-specific service improvement plans that strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.
  
  
  • Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement.
  
  
  
  


• Stewardship Responsibilities
  
  
  
  • Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.
  
  
  • Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.
  
  
  
  

Qualifications

• Education
  
  
  
  • Bachelor's degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master's degree, or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline preferred. Equivalent education and relevant experience may be considered.
  
  
  
  


• Experience
  
  
  
  • Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.
  
  
  • Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.
  
  
  • Required: Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.
  
  
  • Preferred: 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.
  
  
  
  


• Specialized Technical & Functional Skills
  
  
  
  • Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfilment channels.
  
  
  • Ability to translate complex data, customer signals, operating constraints, and AI-enabled insights into clear recommendations, aligned decisions, and practical execution plans.
  
  
  • Working knowledge of Power BI, AI-enabled analytics, automation, and decision-support tools that convert operational data into actionable insights and reduce manual effort.
  
  
  • Ability to identify, prioritize, and embed scalable process, automation, and digital solutions that improve speed, consistency, adoption, and business impact.
  
  
  • Skilled in stakeholder alignment, collaborative business planning, negotiation, project management, and portfolio management to move priorities from strategy through adoption.
  
  
  
  

What We’ll Do for You

• Elevate Your Leadership Impact: Drive strategic transformation connecting customers, bottlers, and Coca‑Cola operations, influencing how the system delivers best‑in‑class service and growth.


• Lead Digital Advancement: Take part in initiatives that harness AI, automation, and predictive analytics to redefine the future of operational excellence and beverage fulfillment.


• Collaborate Across Systems: Work alongside Sales, Supply Chain, Customer Operations, and global Commercial Strategy leaders to accelerate enterprise integration and innovation.


• Shape Strategic Outcomes: Gain exposure to executive decision‑making processes and transformational projects that support Coca‑Cola's journey as a total beverage company.

The Coca-Cola Company will not offer