Director, Customer Analytics & Insights — Oncology & HCO

Jazz Pharmaceuticals; United States; Remote; USD 184,000 - 276,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a Director, Customer Analytics & Insights – Oncology & Healthcare Organization to lead analytics strategy across the portfolio and partner with franchise teams to deliver actionable insights that shape brand strategy and customer experience.

The role requires 10+ years in analytics within pharma, 6-8 years of leadership, and includes 20-30% travel. This is a senior role focused on building a high-performing team and coordinating with global stakeholders.

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.
• 10+ years of analytics, insights, or commercial data strategy within a pharmaceutical organization.
• 6-8 years of experience leading people, including managing and developing high-performing teams.

Responsibilities

• Own and lead the analytics & insights strategy for portfolio-wide HCO Customers, aligning with franchise objectives.
• Oversee delivery of integrated, decision-ready insights across key customer types (HCPs, HCOs, patients, caregivers, medical/KOLs, payers).
• Provide executive-ready insight narratives to inform portfolio prioritization and customer experience strategy.
• Lead and develop a high-performing team, with coaching and performance management.
• Drive adoption of productized analytics and self-service reporting to improve speed to insight.

Skills

Analytics leadership

Stakeholder management

Business acumen

Communication

Education

Bachelor’s degree in business, healthcare, technology, or related field

MBA preferred

Job description

Jazz Pharmaceuticals is seeking a Director, Customer Analytics & Insights – Oncology & Healthcare Organization to lead analytics strategy across the portfolio and partner with franchise teams to deliver actionable insights that shape brand strategy and customer experience.

The role requires 10+ years in analytics within pharma, 6-8 years of leadership, and includes 20-30% travel. This is a senior role focused on building a high-performing team and coordinating with global stakeholders.