Director, Corporate Accounts & Strategic Operations

The Sygma Network, Inc.; Dublin (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

The Sygma Network, Inc. seeks a Director of Corporate Account Management to lead and develop the Corporate Account Management and Folio Maintenance teams in Dublin, Ohio.

The role drives policy implementation, contract compliance, and customer satisfaction while coordinating with cross-functional partners to improve inventory strategies and reporting. You will oversee performance reviews, strategic negotiations, and collaboration with Sales and Merchandising to align business goals.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• 7+ years in Merchandising, Inventory Management, Account Management, National Accounts, Supply Chain, or related field.
• 5 years of supervisory or management experience.

Responsibilities

• Manage daily activities of the SYGMA Corporate Account Management team.
• Hire, coach, train, and develop leadership abilities and problem-solving skills of the account management group.
• Set CMP goals and ensure execution of performance reviews.
• Negotiate with corporate customer partners regarding inventory level directions and costs.
• Deliver and meet or exceed key metric goals (inventory DSO, OOS, shrink, freight spend).
• Provide value-added reporting and coordinate on future technology projects for purchasing and account management.
• Maintain and enhance customer relationships and act as escalation point for issues.
• Manage new business start-ups & on/off-boardings and ensure pricing updates are done accurately.
• Ensure accurate pricing updates and cross-department information coordination.
• Occasional travel for meetings or site visits; after-hours support as needed.

Skills

Leadership

Client relationships

Negotiation

Strategic thinking

Analytical skills

Communication

Cross-functional leadership

Problem solving

Forecasting

Education

Bachelor's degree

Tools

AS400

Presto

Excel

PowerPoint

Word

Job description

The Sygma Network, Inc. seeks a Director of Corporate Account Management to lead and develop the Corporate Account Management and Folio Maintenance teams in Dublin, Ohio.

The role drives policy implementation, contract compliance, and customer satisfaction while coordinating with cross-functional partners to improve inventory strategies and reporting. You will oversee performance reviews, strategic negotiations, and collaboration with Sales and Merchandising to align business goals.