Director, Client Solutions & Delivery — Strategic Programs

Apto Solutions, Inc.; Atlanta (GA); On-site; USD 140,000 - 210,000; Full time

Job summary

Apto Solutions is seeking a seasoned Manager, Client Solutions and Delivery to lead client success initiatives from its Atlanta headquarters. You will drive the design, implementation and ongoing management of buyback programs for OEMs, VARs and MSPs, while building trusted client relationships.

The role requires strategic thinking, deep leadership experience, and a track record of delivering complex programs across engineering, operations and services teams.

Qualifications

• Bachelor's degree required in business, engineering, or related field.
• 10+ years of leadership in client success, operations, and delivery.
• Proven track record in driving customer satisfaction and growth.
• Strong communication and stakeholder management.
• Budgeting, forecasting, and KPI reporting experience.

Responsibilities

• Collaborate with clients and engineering to design solutions aligned with objectives.
• Develop and execute implementation tactics with clear deliverables and success metrics.
• Coordinate across Customer Services, Engineering and Operations for issues and outcomes.
• Support sales by communicating strategic, technical, and economic needs.
• Build communications and foster relationships with clients and partners.
• Provide product input based on client needs and market trends.
• Identify process improvements to boost efficiency and outcomes.
• Align implementations with company goals and leadership guidance.

Skills

Leadership

Client relationship management

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree in business, engineering, or related field

Job description

Apto Solutions is seeking a seasoned Manager, Client Solutions and Delivery to lead client success initiatives from its Atlanta headquarters. You will drive the design, implementation and ongoing management of buyback programs for OEMs, VARs and MSPs, while building trusted client relationships.

The role requires strategic thinking, deep leadership experience, and a track record of delivering complex programs across engineering, operations and services teams.