Director, Client Success & Growth

OpenKrill; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

EnableComp is seeking a Director, Client Success in the United States to manage and grow strategic client relationships across the revenue cycle management space. You will partner with operations and sales to deliver exceptional service, align expectations, and drive satisfaction and retention through proactive collaboration.

You will oversee client success activities, drive KPI metrics, and lead cross-functional initiatives to maximize ROI and expansion opportunities, while traveling up to 30%

Qualifications

• 7–10 years demonstrated experience in account management in the healthcare technology industry.
• Experience with claims billing and IT/EDI systems preferred.
• Strong written and verbal communication skills with ability to present analytics and ROI.
• Willingness to travel up to 30%.

Responsabilités

• Manage and grow client relationships through partnership with EnableComp operations and sales leadership.
• Deliver exceptional service, align client expectations with internal capabilities, and drive retention.
• Lead client lifecycle activities including sales, implementations, go-lives, and business reviews.
• Generate monthly/quarterly reporting packages and communicate insights to clients.
• Collaborate with internal teams to maximize current and future revenue and identify cross-sell opportunities.

Connaissances

Account management

Communication

Presentation skills

Analytical thinking

Travel readiness

Formation

Bachelor’s degree in Business / Sales or related field

Outils

Salesforce

MS Office

Description du poste

EnableComp is seeking a Director, Client Success in the United States to manage and grow strategic client relationships across the revenue cycle management space. You will partner with operations and sales to deliver exceptional service, align expectations, and drive satisfaction and retention through proactive collaboration.

You will oversee client success activities, drive KPI metrics, and lead cross-functional initiatives to maximize ROI and expansion opportunities, while traveling up to 30%