Director, Client Enablement Manager

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 150,000 - 230,000; Full time

Job summary

BNY Mellon is seeking a Director - Head of Americas Client Enablement to lead the Global Payments & Trade Enablement team from Pittsburgh, PA or Lake Mary, FL. This leader will guide client-facing programs, analytics, and cross-functional partnerships to drive growth and efficiency.

The role requires extensive senior leadership experience, strong presentation and relationship-building skills, and the ability to manage complex processes and P&L responsibilities in a fast-paced environment.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 10+ years of total work experience and at least 5+ years of people management experience preferred.
• External client facing experience (Implementations, Service, Sales, Consultation, etc.)

Responsibilities

• Manage department activities, providing suitable resources (including VP+ level direct staff).
• Provide consultation to Relationship Management/Sales and Clients on processes and practices.
• Strategize, implement, and oversee processes for increased productivity and growth.
• Design daily operational programs that achieve organizational objectives.
• Establish and grow relationships with relevant internal and external partners.
• Establish cost parameters and manage overall P&L for department.
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals.
• Supervise employee productivity and provide internal processes for improved efficiency.
• Provide data analytics of sales, distributors, and partners to relevant management teams.
• Work with managers to develop long-term strategic initiatives.
• Participate in development of competitor analyses and implementations strategy.
• Support customer-facing operations, including sales, marketing, and product.]

Skills

People management

Client engagement

Data analysis

Presentations

Cross-functional collaboration

Education

Bachelor's degree

Job description

We're seeking a future team member for the role of Director - Head of Americas Client Enablement to join our Global Payments & Trade, Global Client Enablement team. This role is located in Pittsburgh, PA or Lake Mary, FL

In this role, you'll make an impact in the following ways:

• Manage department activities, providing suitable resources (including VP+ level direct staff)
• Provide consultation to Relationship Management/ Sales and Clients on processes and practices
• Strategize, implement, and oversee processes for increased productivity and growth
• Design daily operational programs that achieve organizational objectives
• Establish and grow relationships with relevant internal and external partners
• Establish cost parameters and manage overall P&L for department
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals
• Supervise employee productivity and provide internal processes for improved efficiencyProvide data analytics of sales, distributors, and partners to relevant management teams
• Work with managers to develop long-term strategic initiatives
• Participate in development of competitor analyses and implementations strategy
• Support customer-facing operations, including sales, marketing, and product

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required
• 10+ years of total work experience and at least 5+ years of people management experience preferred
• External client facing experience (Implementations, Service, Sales, Consultation, etc.)
• Strong ability with database and information systems software
• Experience in data analysis
• Strong presentation skills
• Ability to work in an office environment 4-5 days a week