Vice President, Client Enablement (Project Management - Client Program Office)

BNY Mellon; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

BNY Mellon seeks a Vice President, Client Enablement in the Project Management Office (CPO) to lead client onboarding and transition programs in NYC. You will guide project management practices, coach teams, and act as a senior escalation point for complex issues, ensuring smooth client experiences.

The role emphasizes coordinating with product, technology and service peers, establishing standard methodologies, and reporting outcomes against defined metrics.

Qualifications

• Bachelor's degree or equivalent is required.
• 7–10 years total work experience with 5–7 years in project management.
• Experience in client implementation and project management preferred.

Responsibilities

• Advise clients or provide PM support for onboarding/transition/conversion projects.
• Coach and guide on project management; serve as escalation point for complex issues.
• Advise clients on solutions and shepherd to resolution.
• Develop methodologies, protocols and processes to improve PM and onboarding experiences.
• Participate with team to align with functional objectives and SOPs.
• Track and report results/outcomes; understand team metrics and dashboards.
• Liaise with product/tech/client service peers for integrated hand-offs and activities.
• Resolve complex client onboarding/transition/conversion issues.

Skills

Project management

Client onboarding

Stakeholder coaching

Issue escalation

Process improvement

Education

Bachelor's degree

Job description

We're seeking a future team member for the role of Vice President, Client Enablement - Project Management, Client Program Office (CPO) to join our Global Payments & Trade, Client Program Office (CPO) team. This role is located in New York City, New York.

In this role, you'll make an impact in the following ways:

• Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
• Coaches and guides on project management.
• Serves as an escalation point for complex issues.
• Advises and guides clients on appropriate solutions and shepherds through to resolution.
• Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
• Participates with team in activities that align with their functional objectives.
• Adheres to team standard operating procedures.
• Tracks and reports on results and outcomes for client enablement projects.
• Understands team metrics and dashboards.
• Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
• Resolves complex client onboarding/transition/conversion issues.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience and at least 5-7 years of project management experience, including client implementation and project management experience, preferred.
• Applicable local/regional licenses or certifications as required by the business.