Head of Americas Client Enablement

BNY; Pittsburgh (Allegheny County); On-site; USD 140,000 - 200,000; Full time

Job summary

BNY is seeking a Director – Head of Americas Client Enablement to join the Global Payments & Trade, Global Client Enablement team. The role is based in Pittsburgh, PA or Lake Mary, FL and involves leading senior staff and shaping client enablement across the Americas.

The position requires a Bachelor’s degree, 10+ years of experience with 5+ years in people management, and extensive client-facing and data analytics capabilities. Office-based work 4–5 days a week is expected.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 10+ years of total work experience and at least 5+ years of people management experience preferred.
• External client facing experience (Implementations, Service, Sales, Consultation, etc.).
• Strong ability with database and information systems software.
• Experience in data analysis.
• Strong presentation skills.
• Ability to work in an office environment 4-5 days a week.

Responsibilities

• Provide consultation to Relationship Management/Sales and Clients on processes and practices.
• Strategize, implement, and oversee processes for increased productivity and growth.
• Design daily operational programs that achieve organizational objectives.
• Establish and grow relationships with internal and external partners.
• Establish cost parameters and manage overall P&L for department.
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals.
• Supervise employee productivity and provide internal processes for improved efficiency.
• Provide data analytics of sales, distributors, and partners to relevant management teams.
• Work with managers to develop long-term strategic initiatives.
• Participate in development of competitor analyses and implementations strategy.
• Support customer-facing operations, including sales, marketing, and product.

Skills

Bachelor's degree

People management

Client facing

Data analysis

Presentation skills

Database skills

Office presence

Education

Bachelor's degree

Job description

BNY is seeking a Director – Head of Americas Client Enablement to join the Global Payments & Trade, Global Client Enablement team. The role is based in Pittsburgh, PA or Lake Mary, FL and involves leading senior staff and shaping client enablement across the Americas.

The position requires a Bachelor’s degree, 10+ years of experience with 5+ years in people management, and extensive client-facing and data analytics capabilities. Office-based work 4–5 days a week is expected.