Director, Client Enablement Manager

BNY; Pittsburgh (Allegheny County); On-site; USD 140,000 - 200,000; Full time

Job summary

BNY is seeking a Director – Head of Americas Client Enablement to join the Global Payments & Trade, Global Client Enablement team. The role is based in Pittsburgh, PA or Lake Mary, FL and involves leading senior staff and shaping client enablement across the Americas.

The position requires a Bachelor’s degree, 10+ years of experience with 5+ years in people management, and extensive client-facing and data analytics capabilities. Office-based work 4–5 days a week is expected.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 10+ years of total work experience and at least 5+ years of people management experience preferred.
• External client facing experience (Implementations, Service, Sales, Consultation, etc.).
• Strong ability with database and information systems software.
• Experience in data analysis.
• Strong presentation skills.
• Ability to work in an office environment 4-5 days a week.

Responsibilities

• Provide consultation to Relationship Management/Sales and Clients on processes and practices.
• Strategize, implement, and oversee processes for increased productivity and growth.
• Design daily operational programs that achieve organizational objectives.
• Establish and grow relationships with internal and external partners.
• Establish cost parameters and manage overall P&L for department.
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals.
• Supervise employee productivity and provide internal processes for improved efficiency.
• Provide data analytics of sales, distributors, and partners to relevant management teams.
• Work with managers to develop long-term strategic initiatives.
• Participate in development of competitor analyses and implementations strategy.
• Support customer-facing operations, including sales, marketing, and product.

Skills

Bachelor's degree

People management

Client facing

Data analysis

Presentation skills

Database skills

Office presence

Education

Bachelor's degree

Job description

Job Description

We’re seeking a future team member for the role of

Pittsburgh, PA or Lake Mary, FL

• Provide consultation to Relationship Management/ Sales and Clients on processes and practices
• Strategize, implement, and oversee processes for increased productivity and growth
• Design daily operational programs that achieve organizational objectives
• Establish and grow relationships with relevant internal and external partners
• Establish cost parameters and manage overall P&L for department
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals
• Supervise employee productivity and provide internal processes for improved efficiency
• Provide data analytics of sales, distributors, and partners to relevant management teams
• Work with managers to develop long-term strategic initiatives
• Participate in development of competitor analyses and implementations strategy
• Support customer-facing operations, including sales, marketing, and product

Job Description

We’re seeking a future team member for the role of Director – Head of Americas Client Enablement to join our Global Payments & Trade, Global Client Enablement team. This role is located in

Pittsburgh, PA or Lake Mary, FL

In this role, you’ll make an impact in the following ways:

• Manage department activities, providing suitable resources (including VP+ level direct staff)
• Provide consultation to Relationship Management/ Sales and Clients on processes and practices
• Strategize, implement, and oversee processes for increased productivity and growth
• Design daily operational programs that achieve organizational objectives
• Establish and grow relationships with relevant internal and external partners
• Establish cost parameters and manage overall P&L for department
• Create and maintain plan for forecasting, targeting, and attaining Client Enablement goals
• Supervise employee productivity and provide internal processes for improved efficiency
• Provide data analytics of sales, distributors, and partners to relevant management teams
• Work with managers to develop long-term strategic initiatives
• Participate in development of competitor analyses and implementations strategy
• Support customer-facing operations, including sales, marketing, and product

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required
• 10+ years of total work experience and at least 5+ years of people management experience preferred
• External client facing experience (Implementations, Service, Sales, Consultation, etc.)
• Strong ability with database and information systems software
• Experience in data analysis
• Strong presentation skills
• Ability to work in an office environment 4-5 days a week

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.