Director, Application Support & Service Delivery

HMA Group Holdings, LLC; West Des Moines (IA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Paid Parental Leave

401k Profit Sharing

Generous time off

Tuition Reimbursement

Job summary

Holmes Murphy, a leader in risk management and employee benefits, seeks an Application Support Director in West Des Moines, IA. The role leads the Brokerage Services Application Services team, coordinating with Business Operations, Delivery, IT Support, and IT Operations to ensure uptime, upgrades, and user satisfaction.

Responsibilities include managing teams, partner communication, and driving continuous improvement for stability and value.

Qualifications

• Associate degree or 5+ years IT experience.
• 7+ years IT industry experience; proven ability to lead a team.
• Experience with Agile/Scrum and Waterfall methodologies.

Responsibilities

• Lead teams for application administration, access management, and operational support.
• Partner with Business Operations and IT to coordinate issue resolution.
• Monitor service health and drive continuous improvements.
• Develop dashboards and reporting on application health and performance.
• Coach and develop team members and manage performance.

Skills

Leadership

Stakeholder management

Analytical thinking

Communication

Education

Associate degree

5+ years IT experience

Tools

Agile/Scrum

Waterfall

Job description

Holmes Murphy, a leader in risk management and employee benefits, seeks an Application Support Director in West Des Moines, IA. The role leads the Brokerage Services Application Services team, coordinating with Business Operations, Delivery, IT Support, and IT Operations to ensure uptime, upgrades, and user satisfaction.

Responsibilities include managing teams, partner communication, and driving continuous improvement for stability and value.